the please reset you router BS. Where they try to help you set you stuff back up even though it has nothing to do with what you called about gotta love reading from a list and clicking the answers to ask the next question. What you get for 2 bucks an hour india tech support. Not saying they can not do better i worked for a company that had an india office that was stealer, same as if they got bottom rung 5.75 an hour support here just cheaper in india same level of people it seems.