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[BigDonkey]

Been reading a few posts here and noticed that disconnects and resets are not all that uncommon.  My issue started several months ago and seems to have snowballed recently.  I can be surfing the web or playing on Xbox and just lose connection.  When I log into the router it says im connected but I know im not because all my connections are stalled or frozen.  Almost everytime I log in to reset my connection it says my uptime is 3 hours.  It happens like clockwork.  Everytime I have to reset the connection it says uptime 3 hours.  No matter if its at night or first thing when I wake in the morning.  I just updated my router to 1.15 because that is what the router says is the newest firmware as of 10/29/08 which seems like an awful long time ago.  I downloaded 1.16B03 from a link I found on this forum but Im not sure if updating to that will make my issue go away.  Note that before this all started my router worked flawlessly.  Is this an issue when I need to rollback to a previous firmware (if so can I install old firmware over newer firmware?) or try out 1.16B03?  I bought my router pretty much when it first became available.  Thanks for all your help

[Puffnstuff]

1.12 is where you can roll back to unless you make the mistake of going past 1.16b3 and go to 1.2x which is a no mans land of misery.  I provided the link to 1.16b3 and its what I run but it isn't perfect by any means.  My router turns stupid with it as well or at least my a2 does.  My a1 ran pretty good with it until I made the mistake of going to 1.2x which is horrible to say the least.

[jdiffend]

A wild guess says they have a memory leak that is causing the firmware to run out of memory and then panic and reset the box.

[BigDonkey]

Uploaded 1.16 to the router with the same problem.  Rolled back to 1.12 hopefully it yields better results *crossing fingers*

[BigDonkey]

So 1.12 has to be reset every 2 hours, 1.15 and 1.16 every 3 hours!  Does this sound like maybe my provider is doing something on their end to cause it?  I have Qwest fiberoptic if that helps any 

[Puffnstuff]

Are you guys mounting on a wall or using the stand with nothing around it?  Using the stand worked the best for me allowing air to circulate around the unit.

[d01100100]

Are you guys mounting on a wall or using the stand with nothing around it?  Using the stand worked the best for me allowing air to circulate around the unit.

I have mine standing upright by itself.  It's well ventilated with good air flow available.

[BigDonkey]

Found this in the log whats a PPP?

[INFO][INFO]   Sat Oct 10 11:55:53 2009   Established INTERNET PPPoE connection, session id 52145
[INFO]   Sat Oct 10 11:55:53 2009   Issuing request for offer for INTERNET PPPoE Session
[INFO]   Sat Oct 10 11:55:53 2009   Offer of service [any] accepted for INTERNET PPPoE Session
[INFO]   Sat Oct 10 11:55:53 2009   Discovering PPPoE servers for INTERNET PPPoE Session
[INFO]   Sat Oct 10 11:55:53 2009   Trying to establish INTERNET PPPoE connection
[INFO]   Sat Oct 10 11:55:23 2009   Terminating INTERNET PPPoE session ID 13196
[INFO]   Sat Oct 10 11:55:23 2009   PPP network down

[d01100100]

Found this in the log whats a PPP?

Some internet service providers (mainly DSL) use PPPoE to initiate connections to their service.  I haven't seen any cable or fios providers that require the use of PPPoE.

[BigDonkey]

So PPP is short of PPPoE...gotchya.  I have Qwest fiber optic which I guess requires the login to access their service.  So the fact that im losing PPP service would that be on their end or my router?  I get that PPP Network Down roughly every 3 hours, thus the post.

[TalkToQwest]

So PPP is short of PPPoE...gotchya.  I have Qwest fiber optic which I guess requires the login to access their service.  So the fact that im losing PPP service would that be on their end or my router?  I get that PPP Network Down roughly every 3 hours, thus the post.

Hi this is Steph at Qwest.  I am sorry to hear about the connection problems you've been having.  I would like to have a technical support specialist contact you to help.  Please email me at talktous@qwest.com with your billing phone number, address and best time and contact number for a callback. 

thank you

Steph Lake
Manager - Talk To Qwest Team
 
talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest
 
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

[Fizzy226]

I think you should RMA your router.