here's my 2 pennies, if it aint broke dont fix it right? Well stoopid ol me did not follow this rule of thumb and guess what?? I' too am in the same boat as you with defective hardware! This really does s*ck!! But Don't Look no Further!!!
Originally I had an A1 unit experiencing mad wireless drops and no, there's no cordless phones in the house. So anyway,I complained and called tech support, boy do you have to work to get this thing replaced or refund but eventually I chose to get the unit replaced. I got an A2 and have to admit it does look like its more stable than the A1. Just my 2 pennies I found on the ground.