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[P01arBear]

Hi people,

I'm just wondering if it's normal that I can't acces my MS Word files by the FTP server?

It's pretty strange since MS Excel documents word fine, as well as any .zip or .txt files. But when I try to copy or read any MS Word files, it cannot be accessed. It shows a broken link/no answer page.

They are MS Word 2007, but I've tryed to convert them to MS Word 97-03 and also to PDF with the same result.

Any ideas?

[gunrunnerjohn]

That's the oddest thing I've heard!  Are you saying it's tied to document content?  I have no problem with Word 2007 documents or PDF files, so this isn't a universal issue.

[P01arBear]

That's good to know!

I'll try to figure it out.

Notes;
- This only happens in group access
- Only happens with Word 97, Word 07 and PDF / Txt, Excel and zip files are OK.


For some reason, when I create word files from my job and put them on the ftp then there is no problem. That's pretty strange...

I'll do more tests to try to locate the problem more specificaly.

[ECF]

This issue only will happen if the user is part o***roup?

[P01arBear]

Not sure what you mean by "o***roup?"

If you mean users in a group, then yes.

But I havn't done much test, will try to run more tests after work to find the source of the problem.

[ECF]

Yeah a group. Haha it seems the forum though I said something not appropriate.

[gunrunnerjohn]

One wonders at what you actually typed to hit the censor.

[P01arBear]

I'm back and have made a few more tests...

- Group or single account makes no differance, the files cannots be opened or copied.
- The files work very well when accessed by the network
- This applies to MS Office files (Word, sometimes excel also...2007, or saved as 2003 makes no differance)
- The client used is windows explorer

Now the problem is still, why won't the ftp server allow me to copy or open word files?

[gunrunnerjohn]

Duh!    I just realized that you are having the problem ONLY with the FTP server!  FWIW, I have the exact same issue!  I just copied a .DOC file over and then tried to use the Windows 7 standard FTP client to access it, and got "no such file or directory".  Of course, I can access it fine with Windows sharing.

This is obviously a real bug, not just one that affects you.

[P01arBear]

Aww...I was hoping it wasn't so, I really need to share and access these files! 

[gunrunnerjohn]

It's hard to know why they have this issue. 

I change my story, I found out why mine didn't transfer.  I had the filename in upper case and did the FTP in lower case.

Are you sure you don't have a case mismatch between the FTP client and the actual filename?

[P01arBear]

I don't understand...

I'm using windows explorer to get to the files.

I made a file named test.doc and didn't work.

[gunrunnerjohn]

Windows explorer is not case sensitive, so it doesn't care.  FTP is case sensitive, so if you type in the wrong case for any letter, it will fail to find the file.

I don't know that this is your issue, just happened to bite me when I was testing the FTP, I wasn't thinking about case.

[ECF]

Can you provide details on users setup in the network access list and user setup for the FTP server.

[P01arBear]

What I did:
1) I created a user name/password for 4 accounts.
2) Immediatly, I added them into a group I created. (group named RegimeKetzer) 4 membres as of now - only groupe I made)
3) access for this group is set to 1 folder directly on volume 1. (folder named RegimeKetzer) Their permission is READ/WRITE.
4) In this folder are a few zip files, 1 subfolder and about 5-6 doc files (MS Word 2007, but saved as 97-03).

Did the same with 1 single account, same access but in no group.

ERROR MESSAGE ON COPY: "An error occured while copying the file."
ERROR MESSAGE ON OPEN: "Internet Explorer cannot display the webpage"


Notes;
- Files open well when accessed by network.
- Client is windows explorer.
- FTP is in passive mode.
- Only 1 group exists with 4 members.
- In total, 5 members have access to the ftp.
- Problem also occurs with PDF, excel files. Zip and txt files can open with no problem.
- Address is by DDNS
- As been tested with file names such as "test.doc" and more complex as "Atelier I - Législation approfondi.docx"

Group Quota: 1024 MB (0 used)
Individual Quotas: Unlimited

Network Access: Default settings (Type: SMB / SMB List: Volume_1 / USER: ALL / OPLOCKS: NO / Map archive: NO / READ+WRITE)

Code: [Select]

Status  Started
  Port 21
  Max. User 5
  Flow Control Unlimited
  Idle Time 2 
  Client Language Western European
  SSL/TLS connection Yes
  Passive Mode 55536~55663

Code: [Select]

DEVICE INFO
-----------
System Temperature:  105°F / 41°C
Current Rx/Tx:  214289/225482
System Up Time:  3 days 6 hours 34 minutes 

Code: [Select]

HARD DRIVE INFO
---------------
Volume Name:  Volume_1
Volume Type:  Standard
Total Hard Drive Capacity:  491203 MB
Used Space:  22 MB
Unused Space:  491181 MB

Code: [Select]

DHCP Server: Disabled
LLTD: Disabled
UPNP Server: Disabled
iTunes Server: Disabled
Lan Settings: DHCP Client
Jumbo Frame Settings: Disabled
Flow control: unlimited


DIR-655 A4 Firmware 1.21
DNS-323 Firmware 1.08b05 w/ WD Caviar Green 500Gig

All router ports are forwarded for passive and virtual server is set for port 21 towards the DNS.