>>>> I was told by the ISP tech, they would send another field tech. I was told that I would probably receive a recording before the tech was sent out. I told the phone tech the recording I would receive would state that "they had tested my line and there was not a problem". The phone tech then replied, "if this happens, call this number and give them this field ticket job number, your lines are not fine". "I can see the issues here." The following day I called tier 2 and gave them the job #. I had a tech by that evening. He checked our lines and told me that we had dropped to 1/2 of our package speed, and that was intermittent. Again I heard you guys should have never been sold this package...LOLOLOL! He also told me that he figured 9000ft from where our DSL signal was coming from. He said the short run of line from our house, "pole to pole" had been giving people problems and that he had switched the house next door to a newer line they had installed. So he did the same for ours. It only brought us up about .5 Mbps. I then told him that the tech I had spoken with a few months back told me that they had installed a new hub just about a block or block and 1/2 away from our house but we would not be connected to it. He then told me he would put in a work order and see that we were put on it. He couldn't see why were weren't on it already. Once the work order is put into place it takes around 2 days for completion. So last week, shortly after 9a.m. The other field tech called and stated that he had completed the work order and we were on the new hub, he wanted to check our connection. While talking to him he said, you guys should have never been sold that package. LOLOLOL! He figured our distance to be over 13,000ft. If you count the way the cables run from the office. Straight maybe 9,000. Far from the 6,000ft recommended limit. To bring this to a close, I am on a new hub with fiber optic running to and from the location, excluding the 2 wire copper lines running to the house. The random connection loss has never been the 4500, it has been the random fluctuations in DSL signal strength and poor lines on the ISP's end. Not to mention a connection speed we should have never been sold due to distance. Maybe ISP providers need to pay more attention to QOS instead of $!?? This has been longer than I wanted, keep in mind this has taken over 8 months to resolve.
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Topic: ATT DSL - dlink 2320b and 4500 disconection issues (RESOLVED) (Read 27880 times)