Good to hear that there is resolution in site. I was only trying to provide some possibilities in the the CS service and engineering, sometimes both hands don't talk to each other. Thus sometimes you might have a CS person say that they may not know about the beta stuff and I presume that for the most part, they probably shy away from that unless there is a big problem.
Ya, not everyone needs to pay heed to the "if it works, don't fix it" I don't sometimes. However for general population and end user experiences, thats probably still a good rule. Let people like us go on the front lines and take the chances with new stuff. All is good.