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[jh]

FYI. I think EU version uses different SharePort than US version. Should be looking in EU support for your EU D-Link product, especially with SharePort download...

well, now the SharePort Utility won't work on the 2 Windows 7 systems either (it used to work!!!)

so, i'm giving up on using external storage with SharePort and i'll recommend to anyone who asks NOT to buy a D-Link  - especially if they want to get to external storage from a network computer!!!

i've given up. now i'll do it the old fashioned way, a jump drive that i can carry around!

BOO to SharePort

[jh]

@astara:Did you try adding the SharePort as an exception on the Norton Internet Security?

Check the firewall information here:

http://forums.dlink.com/index.php?topic=13283.0

To add the SharePort utility a firewall exception, make sure to add both the SharePort executable file, as well as the following network ports:

TCP IN 19540
TCP OUT 19540
UDP IN 19540
UDP OUT 19540

I have 3 systems: Win XP (laptop), Win 7(desk top), Win 7(desk top) (each has Norton on it)

The D-Link router is DIR-628 with firmware level 1.25NA (2010/11/12)

I installed SharePort 3.0.0 on all 3 computers.

The USB external storage is a Maxtor OneTouch.

I can get to the Maxtor using SharePort from either of the Win 7 computers. (one at a time of course) And I can get to the Maxtor from the Win XP system ONLY until I re-boot the system. After I re-boot, I cannot connect unless I turn off Norton  Internet Security 11. After I re-boot the XP system, I can see when the Maxtor is connected to one of the other Win 7 systems (the little icon shows it is unavailable), AND I can even request that the other system release the Maxtor storage. But I cannot get connected to it.

I have uninstalled SharePort many times and re-installed it with no change. I have even re-installed NIS. No changes…

Any help would be appreciated – I really don’t want to re-install SharePort each time I want to use it on my laptop.

If this isn’t the right place, let me know where I should post to. Thanks

[jh]

@hvykvy: Did you read here?: http://forums.dlink.com/index.php?topic=13283.0

Using Printers with SharePort

D-Link printers have a "Printer Autoconnect" feature allowing multiple users to share a printer, much like a print server, without the need to manually connect or disconnect. If you are having difficulties sharing a USB Printer with SharePort among multiple users on a network, you will want to make sure that the "Printer Autoconnect" feature is working properly. To configure this feature, please read the HELP documentation in SharePort by clicking on the '?' and click on 'How to Use a Printer' within the Help.

When the printer is not being used, it will show as 'Offline' on your computer (similar to having your USB cable disconnected). Don't worry, your printer is available, it's just not "connected". Once configured for Printer Autoconnect, when you Print, the SharePort Printer Autoconnect feature will automatically connect, then the job will print, then it will disconnect freeing the printer up for the next user.

If you are having difficulty with a printer, try making sure it prints when directly connected to your computer with the USB cable. Then make sure you have printer autoconnect set up correctly. You can do this by right-clicking on the printer in SharePort, going to 'Properties', then the 'Optional Settings' tab, then make sure there is a green checkmark and it says "Auto Printer Connect can be used". You can click on "Confirm" just to be certain and select the installed printer driver. If you are having difficulties with SharePort disconnecting before the printing is complete, it is because some printers try to hang on to the connection longer. You can increase the 'time before disconnecting after print job is sent'.

Hi I am new here. I have a Model # dir-628  Hardware Version A2 Firmware version 1.24NA Shareport version 3.0.0 R1 (SXUPTP Driver : 3.3.8.0)  USB device Samsung Printer scx-4521f. Running 4 computers 1 -xp pro, 1 - xp mce, 2 - windows seven home.

I have had this router since early October and as a router it is fine it does what it is supposed to. As to the usb function I hate it and this is why I bought it so I could share my printer in the network without the basement computer having to be on. I passed the 30 days otherwise I would have returned it already.This shareport utility is nothing but trouble. It is constantly giving me the message that it did not disconnect properly and it just cycles through this endlessly. The only way out of this is to pull the power on the router. When a computer is connected to the router the printer works fine but it seems once I have connected to one computer and request the use of the printer by another computer it is the end of the sharing and I have to go and unplug the router and restart. When I first installed it I upgraded the firmware to the latest version and also the shareport utility to the latest version. I would like to be able to print at any time from any of my computers. Is this even remotely possible or are my expectations to high. Will I have the same problem when I connect a harddrive to this router?
Thanks.

[mocassinboy]

I have been struggling with the USB port out of the DIR-655 router and Shareport since 1/24/2011. I was under the impression I was only one with this problem. I just found the forum and looks like others have the same problem.

As a router the DIR-655 works as expected both wired and wireless. Very easy to setup.

For printing problem, D-Link Assigned - Case ID: C04634505

DIR-655 router - purchased from Amazon.com.
Installed and registered on 1/24/2010.
Part Number - BIR655ANA....B1
Serial Number - F35F5AB006749
Hardware version - B1
Firmware 2.0NA
Original Shareport Rev 2.0, since updated to Rev 3.0.

HOME NETWORK configuration:
Using a DLink DIR-655 router the Desk Top is running Windows XP SP3 and the Lap Top is running Win 7 SP1. The printer, HP PSC 2410V, is shared through the virtual USB port out of the router along with a control utility, SharePort , running on the Desk Top and the Lap Top. The Desk Top prints documents correctly. The Lap Top does not print documents correctly.

The printer is on port  USB001 of the Lap Top  which is the same port the Desk Top is using which works correctly.

From OUTLOOK the problem on the Lap Top manifests itself as follows:
1. The Lap Top (SharePort)  connects to the printer
2. “Banner” is printed
3. “From” line is printed
4. “Sent” line is printed
5.”To” line is printed
6.”Subject” line is printed
7. Printer is setting waiting for the body of the email.
8. After waiting several seconds ~ cancel the printer job at the printer.
9. Printer ejects page.
10. Approximately 2 minutes and 30 seconds later the Lap Top (SharePort) disconnects from the printer.

Email prints correctly from Desk Top.

If I print with the USB cable directly to the Lap Top the email is printed correctly.

I was told I needed IEEE 1284.4 support. Went through that suggestion to no avail. Updated drivers on both the Desk Top and the Lap Top.

As a test configured without a Firewall. No avall.

Desk Top continues to print documents correctly.

If I print a spread sheet (2 pages) from Xecel the problem from the Lap Top manifests itself as follows:
1. The Lap Top (SharePort)  connects to the printer
2. Prints 6 colums of 16 column and ejects page 2.
3. Prints 1.5 colums of 16 columns and ejects page 1.
4. The Lap Top (SharePort) disconnects from the printer.

Spread sheet prints correctly from Desk Top.

The USB port out of the router is the reason I selected the DIR-655 router. I bought my HP PSC 2410V printer in 1997 and it continues to print fine. No need to purchase a new printer.

As an alternative, to "share" the printer in the WIN 7 context, I would have to update the Desk Top to WIN7.

Follow up March 24, 2011:
Called Tech Support. Technician - Jeffery Estanislao.
Technical Support Case ID Assigned - C04762233:
After discussion with Tech Support the suggestion was I should contact my Lap Top manufacture and find out if there are any setings that need to be changed.
The answer was there are no settings for WIN 7.

Contacted Tech Support with follow up on March 25. Technician - Brenda Simmons.
Tech Support requested update of router (DIR-655) firmware from 2.00NA to 2.01NA.
Results: Print jobs manifested the same as a above.

As a followup experimnet Tech Support requested that I print directly from the Lap Top USB port.
Results - Word printed doc fine.
              Excel printed doc fine.
              Outlook printed email fine.
Conclusion: My theory is since the Desk Top (XP SP3) prints OK through the router using the SharePort utility, the Lap Top problem is because  the SharePort utility and WIN 7 are not compatible. Noting the difference between XP, 32 bit, and WIN 7 which is 64bit. Perhaps this is the issue? SharePort rev 3.1???

April 5, 2011
Called Tech Support. Followup to March 25, 2011. Technician Alice Nelson.

Reported the results (above) of the request from Tech Support. Printing directly from the Lap Top works as expected.

UPDATED SharePort from 3.0.1 to 3.1.0.
RESULTS on the Lap Top (WIN 7) is the SAME AS BEFORE.
1. SharePort connects to the printer.
2. Six to 8 lines are printed and the incomplete page is ejected.
3. Next page is the same as in step 2 until there are no more pages to print.
4. SharePort disconnects from the printer.

As requested by Tech Support, DISABLED the Firewall and Antivirus (Norton 360).
RESULTS are the SAME.

Tech Support indicated that the incomplete pages are caused by the Lap Top because there is a momentary disconnect to the printer (virtual USB port).
NOT CLEAR this is the problem. The Desk Top with XP SP3 does not show this as a problem.

It seems to me that the problem is between SharePort and WIN 7. The driver works correctly when the USB cable is directly to the Lap Top from the printer so it is not the driver.

Regards.

[alexcamp]

I would like to add information to this tread.

DIR-655, Hardware A4, Firmware  1.35NA

I own two PC's with Windows XP SP3 and a iMac 24" with OS x 10.6 installed.
I have a Canon Pixma Pro 9000 Mark II installed and connected to the shareport of my DIR-655 router (latest firmware installed)

When the Canon Pro9000 mkII is connected directly to either computer (mac, Pc etc) via USB everything prints flawlessly.

When It is connected through the shareport, it will only print 1/4 to 1/2 pages, then print the rest on the next page. Sometimes it will even waste 10 pages for a single 1-page document.

I have downloaded the latest D-Link shareport utility v3.0. No effect.
I also downloaded the utility from Silex America http://silexamerica.com/support/software/svl.html which is already at 3.6 btw, and again, no effect.

I would like to add that sometimes after rebooting the DIR-655 router, I will get a few printouts without problems. But after a few minutes/half hour, it will start to print half pages.

Some things to consider:
- It is NOT a Operating system issue, as I get the same effect from OSX and Win XP SP3. Considering other people experience this with Win7 & vista, it only confirms it.
- it is NOT a network connectivity issue, as my iMAC is connected through WiFi and my Pc's are connected through ethernet cables. Getting same problem from ALL computers.
- It is NOT a printer issue, as we can already see on this thread it affects printers from different brands.

My guess is that it IS a hardware/firmware issue with the router. Rebooting it will solve the problem temporarily. However for the life of me I cannot foresee myself rebooting the damn thing everytime i need to print!!

PLEASE D-LINK, can you issue a firmware upgrade that settles this issue for good? Just do a google search with "shareport prints half pages" and you will see we're not alone...

Thanks all, if anyone has a working solution PLEASE POST!!!

[chauge]

Hi Sesca,

This is my post :
http://forums.dlink.com/index.php?topic=37322.0
That I sent the 23th of february.

Hi,
I spent few hours with the guys of d-link to solve this problem and his final answer was: "I have no answer, sorry..."

Material: Dir-655 with shareport 3.0
2 ACER computers one with vista the other with Windows 7 x64
Printer: Brother DCP 7020

Installation on both computers of the network and sharport was problemless.
The printing on the "vista" computer via USB shareport system was ok.
But on the newest one, the "W7x64": the first attempt never give a print and the others give at most 1/4 of the first page (with a lot of blank pages or not)...Even if i close firewall and antivirus.
The direct connection of the computer with the printer (USB) work just fine.

On my first call, we reinstall everything and verify parameters and nothing change... So a "third level" technician call me back after few days.
We try to find an other driver for my printer because he said that it was a known issue with brother printer, and they found that there is a lake of "generic driver" with this printer. After hours of tests, nothing work and I still have the same problem.

I read a lot of stories on this forum and it seems to be a larger problem... Lexmark owner have the same problem, other x64 windows have the same problem too.

So if somebody somewhere have the answer I think that we are a LOT being interrested in.

If there is no one, I think that we bought a wireless device that need a wire... Congratulation... I don't no but if feel like a dumb...

Thanks

Do you have any news, informations to solve this problem. Thanks
Christophe

[forum80]

Wow, even I wanted to know the same.
Thank you for your kind information.

[jh]

Anyone having issues with Vin 7 64-bit may want to try the new SharePort version 3.1.0 under your product's downloads.

[Duramax1]

I have model DIR-655 and I have not been able to see any version other than Shareport 3.0.
Am I looking in the wrong place?

[Duramax1]

I took a different route in and was able to find it

[serco]

I have model DIR-655 and I have not been able to see any version other than Shareport 3.0.
Am I looking in the wrong place?

Do you have an hardware revision A or B ?

I found it on the Revision B but not in the Revision A download section.

[Duramax1]

Thanks for your information

[brianj114]

I am looking for any and all feedback on SharePort 3.0. Keep the posts in this thread so that they are easier to track.

If you are having trouble with SharePort connecting be sure to list:

Router Model Number/Hardware Revision/Firmware Version
SharePort Version (should be 3.0)
USB Device that you are connecting to

D-Link SharePort enabled Product Model: DIR-825
D-Link Product FW Version: 1.13NA
Operating System: Win 7 32 and 64 bit
SharePort Version: 3.1.0 R1 (SXUPTP Driver : 3.4.6.0)
USB Product: Samsung CLP-310 Printer

Describe the issue: Shareport recognizes the printer only after resetting the DIR-825 router. I don't know if this is a Shareport issue or an issue with the DIR-825 disabling the USB port.

Describe the steps to reproduce the issue: PC restart. Use with 1 laptop and 1 desktop running Win 7 64-bit and 1 laptop running Win 7 32-bit. The desktop is connected directly to the router and the laptops connect wirelessly. All PCs work perfectly when the DIR-825 is reset.

[bytor]

Router-Dir-655
Firmware-1.34 na, 2010/04/16
Shareport-3.0.0R1 (SXUPTP Driver: 3.3.8.0)
Printer: HP 1210 All In One
Windows 7 64 bit

I connected my printer using the Shareport utility and i see my printer just fine. It also scans just fine.  The problem is when i print it stops half way and i get an error on the printer.

When i check the "print pending" icon on my laptop it says ink low. This is false as i have new ink cartridges. Also when i connect my laptop directly to the printer it prints just fine.

For what it's worth when i first connected the printer with the Shareport utility it loaded drivers for the printer. When i connected the printer directly to the laptop with a usb cord it reinstalled drivers but i assume this is due to me using a different port.

when i use a different laptop with xp and an older version of Shareport it works.

i think it has something to do with Shareport and windows 7 64 bit not getting along.

[spincel]

Router: DIR-655
Hardware Version: B1 - Firmware Version: 2.01NA
Shareport 3.1.0 R1 (SXUPTP Driver: 3.4.6.0)
Printer: Canon ImageClass MF3240
Windows 7 Ultimate 64-bit

Problem: Most the time the DIR-655 won't print all the page from the document. If I use Word with plain text, no image or chart, print 1-5 page(s), the printer will print. However, if I include some images or print more than 5 pages, then the printer stuck. Webpage also experiences the same thing. My printer can see the connection and indicates that it is printing but nothing is process. The
driver for this printer is not completely support for 64-bit, but I can plug directly into my laptop and still print correctly. Note that I set the interval for disconnect is at max value (300s). I guess there are might be some interrupt when printing large file. Why not Dlink allows more than 300s?
 
One more thing is sometime the DIR-655 will disconnect and reconnect, which does not recognize my printer. Not happen usual, but it might have something to do with the USB cable.