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Author Topic: Random disconnects lasting 10-20 seconds  (Read 16784 times)

Tactics702

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Random disconnects lasting 10-20 seconds
« on: January 14, 2009, 02:56:19 PM »
Well the topic says it all. So far this router has been nothing but trouble for me. I was on a DLink before that worked perfectly before my dad decided to make an upgrade. Ever since we got it I get randomly disconnected from Xbox Live and any game until I realized while playing on the computer it is randomly disconnecting all of the internet. Now before on the past router disabling UPnP solved all of the problems, and it's not so with this one. I've fiddled with all of the port fowarding, DMZ and everything you can name and nothing has stopped this yet.

My dilemma is I am absolutely stuck with this router other wise I would be disposing of this pain in the neck swiftly. So not only and I being disconnected from the internet but it almost seems as if this router may be disconnecting my actual modem seeing as it has been off and on since this routers been installed, any help would be great cause I am at the end of the line here and have just about had it.
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EddieZ

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Re: Random disconnects lasting 10-20 seconds
« Reply #1 on: January 14, 2009, 03:42:04 PM »
Have you looked around in the forum posts (search for Xbox) for possible solutions?
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ethirty

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Re: Random disconnects lasting 10-20 seconds
« Reply #2 on: January 14, 2009, 04:48:40 PM »
Also, a post of the router log for the time of disconnect would be helpful.
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arod

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Re: Random disconnects lasting 10-20 seconds
« Reply #3 on: January 14, 2009, 04:49:28 PM »
Please give us more detail what you have done to try and fix this issue.
- What firmware are you running?
- Who is your ISP?
- is your connection cable or DSL?
- What settings do you have checked in the Advanced firewall settings, networking settings etc...
- what does you logs say?
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Tactics702

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Re: Random disconnects lasting 10-20 seconds
« Reply #4 on: January 15, 2009, 02:36:37 AM »
Quote from: Ru-Fi-Oh on January 14, 2009, 04:49:28 PM
Please give us more detail what you have done to try and fix this issue.
- What firmware are you running? 1.21, I have tried them all.
- Who is your ISP? Road Runner Bright House in Tampa Bay.
- is your connection cable or DSL? Cable.
- What settings do you have checked in the Advanced firewall settings, networking settings etc... I have tried them all.
- what does you logs say?Also I have run logs through Ethereal a program that reads internet activity and the only thing I was getting off of that was that the router was spamming my dads computer asking for a workgroup name, I resolved that problem and now it has gotten worse. It's disconnecting more frequently every 10-15 minutes and staying off for a few minutes.
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ethirty

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Re: Random disconnects lasting 10-20 seconds
« Reply #5 on: January 16, 2009, 11:15:48 AM »
The logs that would be helpful are the router generated logs.  When you login to the router the first screen should have a link to the "logs" on the left hand side.  The most important log info would be around the time of a disconnect.
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Tactics702

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Re: Random disconnects lasting 10-20 seconds
« Reply #6 on: January 17, 2009, 10:42:07 AM »
Below is a log where I was disconnected at 13:25:20 and regained connection at 13:29:30. Almost a 5 minute disconnection.

[INFO]   Sat Jan 17 13:29:58 2009   Log viewed by IP address 192.168.0.105
[INFO]   Sat Jan 17 13:29:34 2009   Above message repeated 1 times
[INFO]   Sat Jan 17 13:29:30 2009   Allowed configuration authentication by IP address 192.168.0.105
[INFO]   Sat Jan 17 13:26:59 2009   Blocked incoming UDP packet from 202.97.238.226:49630 to 97.96.220.134:1026
[INFO]   Sat Jan 17 13:26:24 2009   Log viewed by IP address 192.168.0.105
[INFO]   Sat Jan 17 13:25:23 2009   Above message repeated 1 times
[INFO]   Sat Jan 17 13:25:20 2009   Allowed configuration authentication by IP address 192.168.0.105

Moments later I was disconnected again this time only for a few seconds.

[INFO]   Sat Jan 17 13:35:40 2009   Blocked incoming TCP packet from 66.163.181.180:23 to 97.96.220.134:50898 as ACK received but there is no active connection
[INFO]   Sat Jan 17 13:35:38 2009   Blocked incoming TCP packet from 68.142.233.146:443 to 97.96.220.134:61843 as ACK received but there is no active connection
[INFO]   Sat Jan 17 13:34:29 2009   Log viewed by IP address 192.168.0.105
[INFO]   Sat Jan 17 13:34:25 2009   Blocked incoming TCP packet from 66.163.181.180:23 to 97.96.220.134:50898 as ACK received but there is no active connection
[INFO]   Sat Jan 17 13:34:23 2009   Blocked incoming TCP packet from 68.142.233.146:443 to 97.96.220.134:61843 as ACK received but there is no active connection
[INFO]   Sat Jan 17 13:34:17 2009   Blocked incoming UDP packet from 60.222.224.140:50606 to 97.96.220.134:1027
[INFO]   Sat Jan 17 13:32:13 2009   Log viewed by IP address 192.168.0.105
[INFO]   Sat Jan 17 13:29:34 2009   Above message repeated 2 times

The parts in bold are the sections where I was disconnected.
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Tactics702

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Re: Random disconnects lasting 10-20 seconds
« Reply #7 on: January 17, 2009, 11:51:17 AM »
Here is a capture from Ethereal a program that records internet activity, this is as I was being disconnected.

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EddieZ

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Re: Random disconnects lasting 10-20 seconds
« Reply #8 on: January 17, 2009, 12:54:46 PM »
Using any security?
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Tactics702

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Re: Random disconnects lasting 10-20 seconds
« Reply #9 on: January 17, 2009, 01:32:29 PM »
Not anymore. Tried it with and without.
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EddieZ

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Re: Random disconnects lasting 10-20 seconds
« Reply #10 on: January 17, 2009, 01:43:28 PM »
Device on 192.168.0.196 is requesting the disconnect. It's not the router initiating. Any guess on what you have connected on that IP? If it is a wireless device try setting the router to enable wireless partition (wirless devices cannot communicatie with eachother).
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Tactics702

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Re: Random disconnects lasting 10-20 seconds
« Reply #11 on: January 17, 2009, 02:06:27 PM »
It was a wireless computer downstairs, I checked the WLAN Partition and saved the settings. We need to give it some time but I will be monitoring what's going on.
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Tactics702

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Re: Random disconnects lasting 10-20 seconds
« Reply #12 on: January 17, 2009, 08:00:15 PM »
It didn't work and it's still happening... It's the exact same message.
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EddieZ

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Re: Random disconnects lasting 10-20 seconds
« Reply #13 on: January 18, 2009, 02:37:02 AM »
Like I sais, the wireles device is requesting the disconnect. Have a look at the driver on that device, because the router is just responding to a request, not initiating it.
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funchords

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Re: Random disconnects lasting 10-20 seconds
« Reply #14 on: January 18, 2009, 01:23:31 PM »
Switch to firmware 1.11 and see if the problem goes away...
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