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[EddieZ]

Waiting until the tech lab guys can replicate the issue. Without that there's no solution....

[WhoopJack]

I'm having the same issue of being able to connect to devices and then not after a while. Reboot the router and it works again. I'm using a USB hub (unpowered) and was wondering if the others having this issue are also using a hub, powered or not?

I had a Brother HL-2140 printer and a 2GB Crucial Gizmo USB stick attached to it. I noticed some odd behaviors whenever trying to use the USB stick, so I'm going to take it out and see if just leaving the printer hooked through the hub keeps the connection and allows reconnection after some time. If that doesn't work then I'll try hooking the printer directly to the router and see if that makes a difference.

BTW, I'm an experienced software engineer that worked as a tech support rep in the beginning of my career. I agree with others that the problem is likely NOT at the PC level.

A4/1.31NA

[Xinot]

I have this problem with devices connected directly to DIR-655:

- Lacie 3,5" USB HDD with external power (with 2m usb cable ok but with disconnect/available problem. with 5m cable shareport can see and connect to hdd but return instantly to available status, and windows wont see this hdd at all)
- USB powered 2,5" HDD with and without extra usb power plug (Y-cable)
- USB powered Aiptek/Waltop media tablet


No device have any problems with direct PC connection...

[WhoopJack]

Even though I don't believe it is the client software, another thing I am trying is the latest client from the Silex site. These are the people who manufactured the underlying SDK for the client and their driver (SXUPTP) is 1 minor version newer, so why not;) Their client looks a lot like the d-link branded version, because they are the originators, and it works with the dlink router. Here is the link to their client in case anyone is interested:

http://silexamerica.com/support-and-downloads-supportmenu-160/product-support-information-supportmenu-137/200?task=view

[Xinot]

Even though I don't believe it is the client software, another thing I am trying is the latest client from the Silex site. These are the people who manufactured the underlying SDK for the client and their driver (SXUPTP) is 1 minor version newer, so why not;) Their client looks a lot like the d-link branded version, because they are the originators, and it works with the dlink router. Here is the link to their client in case anyone is interested:

http://silexamerica.com/support-and-downloads-supportmenu-160/product-support-information-supportmenu-137/200?task=view

Thx, ill try this one.

edit. Updated only sxuptp driver manually via device manager.
With SXUPTP driver 3.3.5.0 (shareport default is 3.3.4.0) -> 4+ hours and shareport+usb powered hdd working ok.

edit. 6h with no problems

EDIT: No go. My PC was offline some time (so shareport was not connected) and when i boot my system up again, shareport didnt even see this HDD anymore. I unplugged it from router and plugged it back, and after this shareport did see it ok again but with same problem i had wit my Lacie hdd and too long USB cable. So shareport found my hdd ok, and connect to it and say connected but after refresh it goes back to available state...  Nice..
Router reboot fix this again. So how can this be? Shareport connection go broken when my PC is off?!? Some usb power saving options in router?

[valleyboy221]

Updated sxuptp driver manually also. Tried 3 different USB devices which connected immediately; but I now had other problems:
Lexar USB Jumpdrive - connected immediately, appeared in Windows Explorer (Computer) but I was unable to access Explorer froze and I had to restart my computer. Also I was not able to disconnect this device reliably from Shareport.
USB drive - connected immediately, but did not appear in Windows Explorer (Computer), I also had problems disconnecting this drive but after a long delay it usually disconnected.
USB HDD - connected immediately, but did not appear in Windows Explorer (Computer). Drive disconnected without any problems.
While experimenting with these devices, I had a lot of problems with Windows Explorer freezing and in each case I had to restart my computer.
It seems like we have half a solution

[Xinot]

...
It seems like we have half a solution

Yep like 50/50. Our PC and usb devices are ok, and router + shareport are bs... 

[valleyboy221]

I've always been puzzled how rebooting the router, cures all of  the problems on all my network computers so that shareport works and then after a few minutes (if I am lucky to last that long) all my computer problems return and shareport stops working.
I did read on one of the forums that the beta firmware 1.30 worked without any problems with shareport; as I never tried it and it is no longer available, I wonder if anyone else had success with the beta firmware.

[EddieZ]

Any one tried installing the whole Silex app?

[ram1]

Hi folks

Don't know how this applies to anyone else, but was having the same issue with my printer not connecting after a few hours until I reset router. I have since updated my network driver (Realtec RTL8168C(P)/8111C(P) Family PCI-E GBE NIC) and rebooted my router. Since that time I have had no issues connecting. I'm not sure if this is what fixed the issue ( or if the problem is truely cured) but I thought I'd post anyway.

PS this was several days ago.

[Alexx]

I did read on one of the forums that the beta firmware 1.30 worked without any problems with shareport; as I never tried it and it is no longer available, I wonder if anyone else had success with the beta firmware.

No the problem intruduced with 1.30, so it is the same with that as 1.31. 1.2x worked fine though.

[EddieZ]

Hi folks

Don't know how this applies to anyone else, but was having the same issue with my printer not connecting after a few hours until I reset router. I have since updated my network driver (Realtec RTL8168C(P)/8111C(P) Family PCI-E GBE NIC) and rebooted my router. Since that time I have had no issues connecting. I'm not sure if this is what fixed the issue ( or if the problem is truely cured) but I thought I'd post anyway.

PS this was several days ago.

There is not a generic cause for the issue, as it is not a generic issue (hit me...). The network binding/configuration is one of the causes. Since a lot of people see the same syptom they automatically say it is one and the same root cause. And that is yet to be seen, although this behaviour ("hey, you're leg hurts too? Must be broken, just like mine") is very enjoyable from a sociological point of view 

[Alexx]

There is not a generic cause for the issue, as it is not a generic issue (hit me...). The network binding/configuration is one of the causes. Since a lot of people see the same syptom they automatically say it is one and the same root cause. And that is yet to be seen, although this behaviour ("hey, you're leg hurts too? Must be broken, just like mine") is very enjoyable from a sociological point of view 

In that case:
Why will a reboot of the router fix the problem, but NOT a reboot of the computer?
Why will the problem happen at the same time for all computers?
Why will it happen with ANY operating system, and ANY network adapter with both wired and wireless connections?
Why will the problem still occur regardless of whether or not the computers are on or off?

I am much anticipating you reply, hopefully with a logical explanation as to why the network configuration is the cause when the computer isn't even powered on. Really looking forward to it. After all, you IT skills are far greater than the rest of us right?

[EddieZ]

Can't you read? There are multiple causes for the symptoms, not excluding possible flaws in either software, firmware or even flawed revisions. But...you don't have to be an IT guru like me  to understand that if it really is a firmware or software error, there can be no exceptions. Or there is another variable present with you guys that triggers this behaviour (revision, network setup etc).

Furthermore, there have been reports on the forum about a 4 PC set-up, with only one PC failing consistently with Shareport and the others doing just great. This kinda supports my first sentence, doesn't it?

In return you can answer one question for me: why does not everybody suffer from these issues?

[Xinot]

After problems with SXUPTP 3.3.5.0 that i mentioned before its has now run ok over 15 hours. Newer before worked this long ok. 
Could be something else caused this connection problem before with this driver as it now seems to run just fine... Have to boot my pc and see if it work ok after this too.

edit:shareport freezes when i tried to boot my pc. Now when shareport its connected and working ok, it can not DISCONNECT, and after boot it just can not find my usb hdd anymore.
Router reboot didn't help either, but i had to unplug this hdd from router and plug it in again..