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Author Topic: Firmware 1.31 + Shareport detects but doesnt connect  (Read 221275 times)

MemphisPCGuy

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #165 on: May 21, 2009, 03:16:36 PM »

I stopped using shareport and just plugged my printer into my PC ... it works flawlessly now ... even with the router turned off!
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EddieZ

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #166 on: May 21, 2009, 04:11:19 PM »

This is what we're looking for! A solution!  ;)

Seriously, it really stumps me how it is possible that my setup works without a problem and others' don't.
Hopefully we can provide input to Dlink about the specific configs that cause this behaviour. My thoughts right now are aimed at the SDK/core update from Ubicom that was released through 1.3x. But since I have no insight in this kit its up to Dlink to check this out.

I've done some testing with my setup and the Shareport program and found no issues. I did notice that an NOD32 update fixed my initiatlization lag. I'm still testing the disconnect I have after a period of time and I am suspecting Windows power settings for that (even when that is turned off  ???). But no explaination yet for the rebooting and freezing thing
« Last Edit: May 21, 2009, 04:18:23 PM by EddieZ »
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valleyboy221

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #167 on: May 21, 2009, 04:23:11 PM »

I wonder if dlink are using the same setup as MemphisPCGuy....

....because there are so many people on a number of different forums having this problem (apart from dlink and eddiez  :)), just do a search. I looked at the dlink uk site where they described the hardware revision A3/A4 as 'Green Ethernet'. I know eddiez has described the hardware differences, but is there a difference in functionality?
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EddieZ

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #168 on: May 21, 2009, 04:33:54 PM »

Functionality is different for A3/A4 when you talk about the Green Internet feature. This feature will cut power to ports not being used. So there is a difference. But this might very well be a differentiating factor.
But there could also be multiple causes for the different behaviours (Shareport, rebooting, disconnects etc). I That's why i'm (kinda) trying to have people giev more specific info and settings, since the conclusion "it reboots, so it must be the firmware" is cutting corners and does not help resolving the issues...
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valleyboy221

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #169 on: May 21, 2009, 04:51:54 PM »

I really don't know what the specific settings that you refer to are. I did anticipate that when I emailed dlink technical support, when I rang dlink technical support and then spoke to their engineer and then their product specialist that they would direct me to these settings to check where the problem was in my system. All I got from them was 'Reboot the router and then I don't know'. So eddiez, if you can do dlinks job - give me a clue which settings to check. Excuse my ignorance, I am not an it engineer - I didn't think you had to be to use this equipment.
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kegobeer

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #170 on: May 21, 2009, 05:41:22 PM »

:) ok guys i'm new here ,hi all, i want to report my experience though i know one's solution is not ok for everyone.
i've been having same issues and solved everything just disabling QOS engine both from router settings and windows xp, now it's working like a charm, i hope it lasts, will report if it fails again.

i have a A4 rev with latest FW 1.31 and latest shareport. i hope it helps someone.

another issue i've been having is external HDD connects after 3 minutes when my avira antivirus guard is enabled. not solved yet..i just disabled it when i have to connect, i read of other people having same issue with other antivirus software like AVG.

Marco 

Has anyone with Shareport issues tried this solution?  If so, has it worked?
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R3XNebular

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #171 on: May 21, 2009, 10:10:32 PM »

Has anyone with Shareport issues tried this solution?  If so, has it worked?

The only reason I bought this router for QOS. Can someone confirm it works? maybe it'll help the tech
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fruity

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #172 on: May 21, 2009, 10:29:11 PM »

no guys, it doesn't.. :( 

it worked fine till i disconnected the HD.. then when i tried again.. same s**t
at least it worked fine for some hours  ::)
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Xinot

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #173 on: May 21, 2009, 11:19:55 PM »

no guys, it doesn't.. :( 

it worked fine till i disconnected the HD.. then when i tried again.. same s**t
at least it worked fine for some hours  ::)

Same problem with updated sxuptp driver. All ok until manually disconnect or reboot.

To EddieZ: If multiple computers have same connection problems simultenously, what else it could be but hardware/firmware problem?
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A3 1.3zzz

EddieZ

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #174 on: May 22, 2009, 12:12:33 AM »

Same problem with updated sxuptp driver. All ok until manually disconnect or reboot.

To EddieZ: If multiple computers have same connection problems simultenously, what else it could be but hardware/firmware problem?

Hardware failure may be a cause with one of the revisions. But this dragon has more heads (read: more causes). Opposed to your "4 PC's having the same problem" there's my (and others') "I have no issues" or " "three PC's work fine, only one is not able to connect" .
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EddieZ

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #175 on: May 22, 2009, 12:17:16 AM »

I really don't know what the specific settings that you refer to are. I did anticipate that when I emailed dlink technical support, when I rang dlink technical support and then spoke to their engineer and then their product specialist that they would direct me to these settings to check where the problem was in my system. All I got from them was 'Reboot the router and then I don't know'. So eddiez, if you can do dlinks job - give me a clue which settings to check. Excuse my ignorance, I am not an it engineer - I didn't think you had to be to use this equipment.


That's the whole problem: which setting or combination of settings cause the issues that we've seen. That's why I would suggest to send an overview of all settings to see if this helps to take step 1: replicate the issue(s) in the lab. I'm not the lab (that's Dlink) and I'm not a software analyst.

Only trying to get some more info out of people besides "it's the firmware!"  :-\
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Xinot

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #176 on: May 22, 2009, 01:18:31 AM »

Hardware failure may be a cause with one of the revisions. But this dragon has more heads (read: more causes). Opposed to your "4 PC's having the same problem" there's my (and others') "I have no issues" or " "three PC's work fine, only one is not able to connect" .

Where is this "three PC's work fine, only one is not able to connect" people? I have only see people with or without this problem. And i dont think people who have multiple PC's have same config etc. in every machine. I think your way to see this issue is little too complex.  ;D

Give ALL settings.. Yeah, thats really wiseguy advice.
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A3 1.3zzz

EddieZ

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #177 on: May 22, 2009, 02:00:16 AM »

Where is this "three PC's work fine, only one is not able to connect" people? I have only see people with or without this problem. And i dont think people who have multiple PC's have same config etc. in every machine. I think your way to see this issue is little too complex.  ;D

Give ALL settings.. Yeah, thats really wiseguy advice.

Not claiming I can solgve the issue. Walk through the threads and you will find it.
This is called "creating a sound basis for Dlink to solve the issue (since they don't seem capable in managing the user's input themselves)" . Thit does not happen automatically by 'wiseguys' like you who notice there's an issue and only point at the first general assumption without even considering alternatives or differentiate the issues thet are around. So either you take a renewal course in IT issue resolving or just refrain from sarcastic remarks and suggestions. Does not really help in this situation besides getting off yourself on complaining (apparently).
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Xinot

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #178 on: May 22, 2009, 02:57:43 AM »

Not claiming I can solgve the issue. Walk through the threads and you will find it.
This is called "creating a sound basis for Dlink to solve the issue (since they don't seem capable in managing the user's input themselves)" . Thit does not happen automatically by 'wiseguys' like you who notice there's an issue and only point at the first general assumption without even considering alternatives or differentiate the issues thet are around. So either you take a renewal course in IT issue resolving or just refrain from sarcastic remarks and suggestions. Does not really help in this situation besides getting off yourself on complaining (apparently).

What ever... You really take this at same way.
You give only vague answers to everything. It is pointless to give more and more info to our settings and configuration if we dont know what and where to look at.
What you are saying is we should jump around like headless chickens. Real IT issue resolving.  :-X

Ill quit here. This frustrated complaining is pointless too i know. I post again if theres anything to tell.
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A3 1.3zzz

Alexx

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Re: Firmware 1.31 + Shareport detects but doesnt connect
« Reply #179 on: May 22, 2009, 03:47:18 AM »

So either you take a renewal course in IT issue resolving or just refrain from sarcastic remarks and suggestions. Does not really help in this situation besides getting off yourself on complaining (apparently).
Do you really expect, or even think it's reasonable, for a customer to take IT issue resolving course every time theres a problem? How about you take a customer support 101 course then, because you obviously have no clue about that. The whole reason for customer support is to help people resolve issues by asking spesific questions that is likely to be the cause, but I guess you missed that part. Since you're asking for ALL settings it sounds like you don't even know where to start so I'm not sure you're even bothering.

I just did a hard reset of the router to see if there is any hope for a router spesific feature that triggers this problem. I'm not expecting much though.
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