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[Greenhawk84]

Hello,

I never had problems with my DGL-5500 until I tried to hook up my Xbox One.  It loses connection and when it does, so does everything else.  What is happening here? 

[dyvurcz]

I've got an xbox one hooked up to mines and haven't had this happen.  I played for at least 10 hrs between myself and everyone in my household.  My only issue was the NAT switching from open to strict half way thru the day. 

[FurryNutz]

Is this wired or wireless.

I helped someone hook up a XB1 last night on a 868L and noticed that moderate NAT was present when going from OPEN NAT on wireless to the wired connection on the XBL. Did a factory reset on the XB1 and after two more power cycles, finally got OPEN NAT one the wired connection...

[Greenhawk84]

D-Link helped me by setting the cipher type to just TKIP.  They said the Samsung Galaxy S4 has the same issue, disconnecting everything on the network.  They are working on a new firmware for these devices.

My NAT was read as strict.  Doesn't seem to affect anything.

[FurryNutz]

So they are saying that the XB1 wireless work around is TPIK? Is the XBL wired or wirless to the 5500?

[Greenhawk84]

I guess, that's what worked when we changed the settings.  My X1 is over wireless 2.4Ghz.

How do I open up the NAT on the DGL-5500?  That's something I never bothered with for my consoles.

[FurryNutz]

Does the XB1 support the 5Ghz radio? Just curious...

NAT should be your main priority for all consoles...
NAT should be open already..

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?

[Greenhawk84]

Yes it does 5GHz but I have it on another level of my house right now.  I should look into an amplifier.

Internet Service Provider and Modem Configurations
•What ISP Service do you have? Cable or DSL?
Cox Cable
•What ISP Modem Mfr. and model # do you have?
Arris Touchstone TM502G
•What ISP Modem service link speeds UP and Down do you have?
Approx 7.5Mbps UP and 32Mbps Down

[FurryNutz]

I believe your model modem has a built in router and is probably the source of Moderate or strict NAT:

• If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.

Do you have phone service or any other service thru this modem?

FYI:
Arris Cable Modems and External Routers

[Greenhawk84]

I called Cox Cable and they want to send me a new Docsis 3 modem.  I talked to the rep and he told me that I currently do not have a router in my Arris.  We do have our land line phone service through the modem.  I informed him that I have my own router.

Do you know what I have to do in the DGL-5500 to loosen the NAT?

[Lexist2112]

Have you guys set up port forwarding rules? If not you may try that, follow Furrys' instructions. Worked well on the 360, should work for the "1"

http://forums.dlink.com/index.php?topic=47344.0

[FurryNutz]

To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.

I presume PF may or may not be needed. I managed to help my friend get his XB1 NAT open on his router after about 2 hours of trying to figure out why it wouldn't connect correctly via LAN cable. Wireless it would however plugging in the LAN cable, Moderate NAT was seen. I looked at the connection status on his router (DIR-868L) and saw that the wireless was still connected when the LAN cable was connected. Could not figure out why wireless was connected still. Did everything we could thing off. Eventually told him to contact XBL support and ask whey the wireless on the XB1 was still connected when LAN cable was connected and preferred. Haven't heard back yet.

Just thought I'd share this experience should anyone see this with there XB1. We presume that when the LAN cable is used, the WiFi should not be connected or enabled. We believe this is the cause of Moderate NAT on XB1. I'll post back with results.

As for Greenhawk, we need to make sure that the ISP modem isn't doing any NAT'g and that the NAT is solely on the 5500. PF shouldn't bee needed on this model router as the SB system and uPnP should take care of the port configuration. I've had not needed to do this for my 2 xboxes. Just make sure they are connected and give a higher priority if you need if other devices are online at the same time.

Be sure to network factory reset the xbox as we've seen for some reason the xboxes are not fully clearing out the prior network settings and somehow gets hung up and causes Moderate NAT. Usually once the xbox is reset, Open NAT is seen.

I called Cox Cable and they want to send me a new Docsis 3 modem.  I talked to the rep and he told me that I currently do not have a router in my Arris.  We do have our land line phone service through the modem.  I informed him that I have my own router.

Do you know what I have to do in the DGL-5500 to loosen the NAT?

[Lexist2112]

Furry,

Just found this website http://forums.xbox.com/xbox_forums/xbox_support/xbox_360_support/f/9/t/1625236.aspx.

It appears there are 3 additional ports to open for the "1". I just have the usual port forwarding for the 360, my XBOX1 works fine and have open NAT. Don't know what the 3 other ports will do for the "1"

For the Xbox One, these three additional ports are also used:

    500 (UDP)
    3544 (UDP)
    4500 (UDP)

[FurryNutz]

Thanks Lex, found same info sarlier this am...i updated the XBL stickies with this link.

I presume the 5500 should be able to pick up on these ports automatically...maybe

[Greenhawk84]

From my DGL 5500:

WAN

Connection Type : DHCP Client
Cable Status : Connected
Network Status : Established
Connection Up Time : 2 Days, 5:18:25
    
MAC Address : D8:FE:E3:23:D3:85
IP Address :
Subnet Mask : 255.255.248.0
Default Gateway :
Primary DNS Server : 68.105.28.13
Secondary DNS Server : 68.105.29.13