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[murchman]

So I have been running an Apple Airport Time capsule 4th gen wireless router for over a year and I have been really happy with it but since we have become cable cutters as well as Xbox One/360 on line gamers I needed something that would help with sharing our bandwidth (Xfinitity 50/10).

With my Airport file transfers in the room directly above where the office with the router is located I would get transfer speeds using a 1GB file in the 15Mb a sec range. Using the exact same channel, SID, Password, encryption, etc using the 5500 I get transfer speeds in the 2.5Mb sec range. Regardless If I connect to the 2.4 GHz or the 5 GHz channel.

The Xbox One in the same room has similar differences. When you run detailed network test on it the apple gets my cables maximum bandwidth of 50 down and 11 up and no packet loss. When connected to the 5500 it drops down to 5 down and 11 up and packet loss in the 2% range.

Both routers are placed in the exact same spot when testing, use the same channels, same encryption, etc. During testing the router is the only router on.

I really want to like the 5500 but it's not even close to the same performance as the Apple router. I am running the latest beta firmware and have reset the router to factory defaults a number of times.

Any ideas before I send it back?

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?
• Was the router working before any firmware updates?

 
Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion

• Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
• If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired LAN PC while testing.
• Disable any downloading client software managers, i.e. Torrents or similar.

Here are my last results I did:
http://forums.dlink.com/index.php?topic=56262.msg219228#msg219228

[murchman]

i'm running 1.11B03 Firmware. The router is not near anything and like I said the Apple router is placed in the exact same spot and does not have any of the issues. I have went from 20/40 to 20 with no change.

On the 2.4GHz range there are about 8 different other wireless routers from my neighbors. On the 5Ghz range there is only one other router around and it is on the 36 channel and mine is on the 139 channel.

[FurryNutz]

Let us know the results of the suggestions presented. I saw avg 20Mb when I tested mine. Def test with HT20/40 enabled and disabled.

Let us know modes you are using.
How are you determining the speed? Speed file xfers between a device and a file server?
What platform are you using? Mac or Windows?

I tested both Mac and Windows on mine all connected to a file server for Read and Write operations.

[murchman]

Using WPA2 Personal with AES only. Tried N only, G only, and mixed. For G there is no open channel but tried 1, 6, and 11.

No phones in the house other than cell phones. During testing only wireless devices connected are the laptops or Xbox's. File transfers where done using Windows 8.1 and Mac Mavricks pulling from a Windows server connected directly to the router using Ethernet. Used the Windows 8.1 new file transfer tool that shows you real time file transfer speed along with a graph.

[FurryNutz]

Ok, I used Windows 7 x64.

Curious, whats your wired speeds on the clients.

Test with HT20/40Mhz disabled:
http://forums.dlink.com/index.php?topic=48327.0

What are your distances between the test client and the 5500?

[murchman]

I will check tonight when I get back home.

I really want to like this router as it has more features and reporting than Apple but at the end of the day it's about how they perform day to day. Not sure what Apple is doing but it's working really well. I even switched to my old Netgear WNDR 3700 v1 and put DD-WRT on it and experienced the same type of issues the 5500 is experiencing which is why I moved to the Apple router in the first place.

[FurryNutz]

There are many differences between Mfr routers and WiFi. Even though WiFi is a standard, it's how the Mfrs of routers implement it and design it. Many variables.

Keep us posted.

[187]

So, does the apple router not share your bandwidth very well? Are you running into issues currently? Your original post is making me consider dropping my 5500 and pick up an airport. I've assumed the low speeds from the detailed network results on my Xbox One and pack loss were on Microsoft's end, but I have been suspicious of the 5500.

I am getting the same results that you mentioned. My Xbox One is hard wired and my speed tests from my hard wired PCs get more than my full 30 and 5 with a low ping (< 50) almost no matter which server I pick in the US. My Xbox one gets about 5 down and less than 5 up. with a ping of anywhere from 120 to over 200. I've forwarded all the recommended ports (https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live) to make sure I have an open NAT, but I still need to reboot the Xbox (as pointing out in another post) and often, the router, to get an open NAT.

I'm going to try hard wiring the Xbox One directly to the cable modem tonight and running the detailed network results. Sorry, I may not be much help, but it is interesting to see another user having the same issue in a similar situation with this router.

[FurryNutz]

What are your results of the suggestions and questions.

I don't have XB1 and only 360 however my PC testing seems good for this router.

So, does the apple router not share your bandwidth very well? Are you running into issues currently? Your original post is making me consider dropping my 5500 and pick up an airport. I've assumed the low speeds from the detailed network results on my Xbox One and pack loss were on Microsoft's end, but I have been suspicious of the 5500.

I am getting the same results that you mentioned. My Xbox One is hard wired and my speed tests from my hard wired PCs get more than my full 30 and 5 with a low ping (< 50) almost no matter which server I pick in the US. My Xbox one gets about 5 down and less than 5 up. with a ping of anywhere from 120 to over 200. I've forwarded all the recommended ports (https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live) to make sure I have an open NAT, but I still need to reboot the Xbox (as pointing out in another post) and often, the router, to get an open NAT.

I'm going to try hard wiring the Xbox One directly to the cable modem tonight and running the detailed network results. Sorry, I may not be much help, but it is interesting to see another user having the same issue in a similar situation with this router.

[187]

I try not to put too much stock in speed tests, especially since one side of them is out of my control. Using time warner's internal speed test, I get consistent results from my PC through this router. speedtest.net wasn't always consistent, but last night I tried several servers around the country and got pretty consistent results.

http://www.speedtest.net/my-result/3140710676
http://www.speedtest.net/my-result/3140714525
http://www.speedtest.net/my-result/3140716356

The Xbox One tests are a little more troubling. Packet loss and a high ping can be the difference between life and death in an FPS like COD. I've also had nightly games where it was laggy and stuttering when no one else in my party was having an issue. I just assumed it was some slight incompatibility between my router and the host's router.

I have the Xbox One as #1 in my priority list on the 5500 and I've set the down and up measurements to 100 and 10, respectively.

My real world tests (other than the periodic lag in COD Ghosts) were more positive with this router. I tried streaming 3 HD videos (two wired devices and one wireless) and had no issues, with traffic shaping enabled. Interestingly, when I tried streaming just one video from the furthest wireless connection in my house and nothing else, with traffic shaping off, the video would have to buffer every few minutes. Enabling traffic shaping eliminated it. Strange considering there was no other traffic on my network at the time.

Turning traffic shaping off did not change the lag in Ghosts, so I am leaving it on. Again, that is just every once in a while, but it is concerning that no one else is experiencing it on my team. I tried rebooting both devices (5500 and Xbox One) before gaming last night and did not get much lag. It will be interesting to take the router out of the loop and try the Xbox One network test and a night of gaming.

[FurryNutz]

What are the distances between the test client, XB1 and the 5500?

• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

[187]

What are the distances between the test client, XB1 and the 5500?

• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

I'm assuming these questions are for the OP, as my Xbox One is hard wired to the router. I have a 25 foot cat6 cable coming tomorrow to replace the 50 foot cat5e cable, but I don't think that will make much of a difference.

[FurryNutz]

Directed at you 187...Wired should be good regardless of cabling unless cable is bad. Wired is preferred.

I'm assuming these questions are for the OP, as my Xbox One is hard wired to the router. I have a 25 foot cat6 cable coming tomorrow to replace the 50 foot cat5e cable, but I don't think that will make much of a difference.

[187]

In that case, especially since I was having the issue streaming video over the wireless (wireless G) with traffic shaping off - my cordless phone base is no longer plugged in (the phones all have dead batteries and won't hold a charge). However, I do have an ooma close to the router, but I thought I had turned off the ooma's wireless. Not sure. I'll have to check.