I'm there with you. They want me to call them and troubleshoot the issue. Ok, I'll do that.
We will request you to speak with a live technician who will assist you in troubleshooting this issue. Please call technical support at 877-45D-Link (877-453-5465). Technical support is available 24/7 to serve your needs.
I have to tell you, I will not keep this router. I can't even use the N anymore without if locking up. Apple backup no longer works on wireless and the wired is much slower now. I went back to linksys but I do want a new router. I'm moving to a new house and I want this resolved.