D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-645 => Topic started by: DMMc on March 22, 2012, 03:44:15 PM
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I set up my new DIR-645 with both an Admin and a user password. I was able to log into the router using the assigned password twice. This morning when I went to log in, both the Admin and user password were not accepted. :'(
I have confirmed that I was entering password properly and in proper case. Have tried IE, Firefox and Chrome browsers just in case. The system seems to be operating just as I set it up, including timers and filters.
I saved the config at last logoff, so did a reset and restore from file, issue still exists. Because of the time involved in setup and tweaking I am loath to do a reset and manual reprogram Can anyone tell me what might have caused this? I did not update firmware or reset the modem. Thank you.
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Are you clicking the Log-In button on the web page or hitting enter on the keyboard after you enter in the PW?
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I've tried both, it does not matter. Same message appears..."Username or Password is incorrect" ???
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Interested in trying a Beta update?
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If it will get this to work yes...
HATE having to reset just for a passcode.
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Sent you a PM.
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Same here ... I've reset my router back to factory settings four times now. >:( The router is working just fine. I'm connected to it now. So all it's wifi and hardline configs are still working.
Another odd behaviour: Sometimes when I go to the login page, it gives me a drop-down box that allows me to select 'admin' or 'user'. Other times, it gives me a text box when I type in 'admin' or 'user'. How is it that the GUI just changes like this?
- Mark
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I've confirmed that my admin password is being reset to blank. I spent a considerable amount of time working on this thing, configuring, rebooting. I logged in as admin with my admin password many times. Now, a week or two later, the password is blank. I am logged into the web UI as admin having not entered anything in the password.
On the tools page, the admin and user password fields are blank.
WTF?
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Any status on this?
If it will get this to work yes...
HATE having to reset just for a passcode.
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I have the DIR-645 for a week now and already had the blank password issue 3 times. It happens after I reboot the router, but not every time. Thank god the password is only blank, so you don't have to reset.
Using firmware version 1.01. I hope it will be fixed soon.
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Care to try some Beta FW?
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I will wait for a normal release. The password issue is only an annoyance for me at the moment and I don't want to risk getting other issues by running a beta fw.
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I have the same issue. Set the password, rebooted the router, and couldn't get in. I tried a blank password, but that didn't work. Had to reset the router completely. I have kept the password blank because I'm afraid it will just happen again.
Not to mix issues here, but I'm also experiencing the problem where my connections max out at 65/72 Mbps, even after following everything in the sticky. I think having access to the 20/40 MHz Coexistence setting might help (as someone posted in another thread).
Anyway, could I please have the link to the Beta firmware? I have hardware revision A1 (is there a newer revision?)
Cheers!
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Where are you located? Region?
I have the same issue. Set the password, rebooted the router, and couldn't get in. I tried a blank password, but that didn't work. Had to reset the router completely. I have kept the password blank because I'm afraid it will just happen again.
Not to mix issues here, but I'm also experiencing the problem where my connections max out at 65/72 Mbps, even after following everything in the sticky. I think having access to the 20/40 MHz Coexistence setting might help (as someone posted in another thread).
Anyway, could I please have the link to the Beta firmware? I have hardware revision A1 (is there a newer revision?)
Cheers!
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Where are you located? Region?
Canada.
I upgraded the firmware yesterday. It did not go super smoothly -- I had to run the procedure twice for it to "take." I haven't yet tested to see if the password is still disappearing because I was too busy just trying to get my devices connected again so my wife could check Facebook. 8^) I'll report back when I get a chance to play with it some more.
I did a quick test of the 20/40 Coexistence setting, and it didn't seem to help my speeds. I'm not convinced the DIR-645 is at fault, however. I have learned that my tablet, for example, is only capable of 65Mbps max. I'm researching the wi-fi chipsets in my other gear to see if they are the limiting factors....
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Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
Any other WiFi routers in the area? Use InSSIDer (http://www.metageek.net/) to find out.
Turn off Short GI, WLAN Partition and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Always follow the FW update sticky in this forum when updating FW. It helps.
Keep us posted.
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Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
Any other WiFi routers in the area? Use InSSIDer (http://www.metageek.net/) to find out.
Turn off Short GI, WLAN Partition and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Always follow the FW update sticky in this forum when updating FW. It helps.
Keep us posted.
Will do, thanks. So many permutations to try out! Per the sticky, I've been using N-only, 20/40 Auto, and WPA2/AES only. I can see quite a few weak Wi-Fi networks from neighbouring houses, unfortunately. I've tried both channel auto-scanning and using inSSIDer to pick what looks to be the optimum channel (9). I'll try changing things up, including the guard interval and maybe some other advanced options.
I followed the FW upgrade sticky to a tee (except for saving/loading a config file, like you suggested), which is why it was so strange when the web interface reported that I was still using 1.01 after the first upgrade attempt. The second time, I just went straight into the upgrade without first performing *another* factory reset, and it worked just fine. Weird.
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If there a lot of other WiFi, even at a distance, can effect how these routers work. You could be experiencing WiFi congestion on 2.4Ghz. If the WiFi won't stabilize. I would recommend trying a 5Ghz router and test with some 5ghz adapters and see.
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Okay, I take it back. Disabling HT 20/40 Coexistence DOES make a difference. My media PC is now getting a 270 Mbps connection, as reported by the router. Like my tablet, I'm fairly certain my netbook is neutered and can't do better than 65 Mbps for battery reasons.
Still haven't tried setting an admin password. I'm scared I'll have to reset the router.... 8^)
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Glad you got it working.
What I would do is save off the configuration to file then go in and set up a ADMIN pw, make it simple if you need, doesn't have to be complex. Then test. If it works then save off the configuration to file again.
Keep us posted.
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I can confirm that the password bug is NOT fixed in firmware 1.02. I set a password, rebooted the router, and it was gone. Reset to blank. It would be nice if this were fixed in the next update.
Other than that, I'm very pleased with the router. Haven't hadn't any drops or instability with one wired and up to four wireless clients. Great speed and range.
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I noticed every time I back up my settings the password goes blank.
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I can confirm this. Just I'm using a 3 character pw for now. I'll make sure DLink gets this. it only happens when you save the config to file. I notice that you get the Admin preset before, after the User Name is blank. :-\
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I can confirm that Beta v1.02 seems to resolve this issue. I saved the routers configuration with out a PW, Factory reset the router, updated to v1.02, factory reset once more, loaded the saved configuration file with a blank PW, changed the PW to a long character PW, saved and rebooted the router and log in and PW worked correctly.
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Huh. 1.02 didn't fix it for me.
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Try again. Use IE or FF or Opera. Factory reset, upgrade, factory once more, then test.
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Any status on this? Its working for me using v1.02. I'm currently using a 3 character PW just for general purposed. I did try a 14 character and it worked as well.
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No, I haven't had a chance to reload the firmware yet, but I will one of these days. I used Chrome before; I'll try IE next time.
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Yes use IE or Opera to load FW. Keep us posted. It's working for me.
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Sent you a PM. Keep us posted.
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Forgot to ask, what region are you located? I hope U.S. That beta is for U.S. units.
Yes, please.
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Hi guys,
I have the same problem with the router, after setting the password and reboot the router is loosing the password. Is there any new firmware?
Cheers
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There is't any new FW however there is a beta that works well and resolves this issue if your interested.
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Any status on this? Just curious if you got it working. ???
No, I haven't had a chance to reload the firmware yet, but I will one of these days. I used Chrome before; I'll try IE next time.
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Anyone but me still having the same problem? Firmware version 1.03 (europe). Any way to workaround without full reset?
Cheers!
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
What Hardware version is your router? Look at sticker under router.
Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?
What ISP Service do you have? Cable or DSL?
What ISP Modem make and model do you have?
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Anyone but me still having the same problem? Firmware version 1.03 (europe). Any way to workaround without full reset?
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set Time and Time Zone under Tools/Time.
Cheers!
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Firmware Version : 1.03 (DIR645A1_FW103B08.bin)
Hardware Version : A1
Region: Europe/Sweden
Wireless connected to the router.
Has a Factory Reset been performed?No
ISP Service: DSL (15/3)
What browser are you using? FireFox -> Using IE9 instead of FireFox18.0.1 solved the issue. I can now login again. Thanks!
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Wasn't there a issue on some routers when you were pressing Enter on the login screen it was actually inserting a carriage return into the password field? Have you tried clicking login with the mouse instead?
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Ya, on the DGL-4500, just with different browsers though.
Glad its working.
Enjoy
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My router shipped with 1.01 and after a reboot the password was reset. I upgraded to 1.03 B08 (from USA site) and that fixed it. I also later upgraded to 1.03 B11 (Taiwan site - intl release) and it is still fixed.
However, restoring the config from a previous backup always resets the password to blank (even though the password is stored in the config file).
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You need to reconfigure the router and re-save a new config file from the current version. The problem is probably propagated in the older config file. :-\
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I did save a new config. Restoring it resets the password.
I assumed this is done by design (?) since a user could save the config, then a few weeks later change the password, and then one day restore the config and the password would change back to the old one which perhaps they no longer remember. So by resetting the password at least they can get in again.
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I believe the PW should remain as what was saved as thats been my experience with most of DLink routers. It's possible they could be now resetting the password back to blank after restoring as a safety measure. I would recommend that you phone contact DLink support and ask if this is the case or not.
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I just got back my new router and I've noticed the following even with the newest f/w 1.03 b11. If I reboot the router the admin password seems to persist, but if I power off the router using the power button, wait a minute and power up again, the password is reset to blank!
(Note that after upgrading to 1.03 I selected "reset to factory defaults" before reconfiguring the router.)
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This happen with other browsers like Opera, FF and IE?
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It has nothing to do with the browser. The router actually resets the password in the ramdisk file /var/passwd
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I'll check mine out, I updated it once however didnt' get it set up fully as one thing I noticed after upgrading from v1.02 to v1.03, It would not let me re-load the saved config file from v1.02. :-\
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I configured my DIR-645 with f/w 1.01 and saved the config. I upgraded to 1.03b11 and reconfigured from scratch and again saved the config. So I can now compare the two versions.
First of all, the route node in the xml in 1.03 has _V1 appended to it.
The header therefore changes to match:
< signature=wrgn39_dlob.hans_dir645
> signature=wrgn39_dlob.hans_dir645_V1
The rest of the config is mostly the same - some new sections added.
So it should not be hard to modify the old config xml to make it 1.03 compatible.
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Interesting. Wonder if the sections added are a reason why they didn't make it backwards compatible with the config file from v1.02. Saw this on the 857 on or about the same version. Eh, I'll probably just upgrade to v1.03 and reconfigure from scratch and re-save. I tend towards doing that mostly anyways so I can enusre the configuration is set up well. Thanks for your work and sharing the information. I'll try to check out v1.03 this weekend and see if I can reproduce the PW issue.
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I loaded my 645 last Friday with v1.03 and tested with just using a 3 character PW. I rebooted the router using the UI and also powered OFF the router and back ON. The password remained the same and did not change.
How many characters were you using Amber in the PW?
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My password is 7 characters.
It seemed that a reboot did not reset it, but a power off using the switch on the front did.
However tonight I turned my router off using the front switch twice, and the password was no longer reset!
Hmmm, it might be it only happens if the password is set via the setup wizard, then reboot.
If it is set via the web UI Tools, Admin page then it sticks!
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ah, I'll check on using the Wizard tonite and see what happens. I always set up my routers via manual UI. ::)
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Same issue here, cant login, I am attempting to reset using the button on the bottom but it doesnt seem to work, does the button need to be held for a certain amount of time or with another button?
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
What Hardware version is your router? Look at sticker under router.
Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router? Wired is preferred initially.
Hold bottom button for 15-30 seconds.
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Same issue here, cant login, I am attempting to reset using the button on the bottom but it doesnt seem to work, does the button need to be held for a certain amount of time or with another button?
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
What Hardware version is your router? Look at sticker under router.
Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router? Wired is preferred initially.
Hold bottom button for 15-30 seconds.
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
I am away from the router for now, I updated to F/W 1.03 when I first got it, I am in San Diego, using both FF and IE9, tried both wired and wireless, I will time holding the button when I get back to in in around 2 hours, thanks for the quick reply.
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Button only needs no more than 30 seconds.
Was a factory reset performed before and after updating to v1.03?
Where you able to log in with the prior version?
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I updated the router to 1.03 when I first got it in December, at that time the login worked fine in doing the setup on the router, I had not had a need to login since it had been working great, I have a standard 8 charachter passsword I use on all routers, I see the suggustions to use a shorter one so I will try that once I get it reset. Where can I get the beta firmware that corrects this issue?
Thanks,
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There isn't any beta available at this time. They updated the same v1.03 file in Feb of this year and did not graduate the v1.0# for some reason. ??? So I recommend doing the following if you can get logged in or you can reset the router so you can log in correctly to the routers web page;
1. Re-download the v1.03 from the main web site and unpack it on the PC.
2. Factory reset the 645 using the routers web page Tools/System if you can get there using IE only. DO NOT USE any other browser for this event. FF is ok.
3. After the router resets and comes back to ready, log in and skip any set up wizards.
4. Send the .bin file that was unpacked under Tools/Firmware. Let the router process the FW file and come back to ready.
5. After the router is back to ready, do one more factory reset using the routers web page under Tools/System.
6. Let the router reset and come back to ready.
7. Set up the router from scratch. Do not load any saved configuration file from the previous version that was saved. It shouldn't allow you to do this anyways. I noticed this when I updated my 645 to v1.03. Just set it up from scratch.
Let us know how it goes.
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Got it working, holding the button for thirty seconds allowed it to reset, I chose a shorter password and followed the directions above, I was configuring some ports for my video camera system and it reset to the blank password once again while I was working with it, set the password again and it has been fine the last two days, certainly something going on with the password portion of the firmware. Thanks for the help.
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Enjoy. ;)
Got it working, holding the button for thirty seconds allowed it to reset, I chose a shorter password and followed the directions above, I was configuring some ports for my video camera system and it reset to the blank password once again while I was working with it, set the password again and it has been fine the last two days, certainly something going on with the password portion of the firmware. Thanks for the help.
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Hi,
Same issue happened here yesterday.
DIR-645, Hardware Version : A1, Firmware Version : 1.04, using FF, Europe
I had been using the router for more than a year without touching the config until yesterday.
I only added some fix IPs to the DHCP reservation list and (I know it was not necessary) I rebooted the device in the tools menu. The password had gone.. it was really annoying as I always got username/password incorrect message and it took a while till I recognized the password is wrong because it got empty!
Stupid that D-Link was not able to fix the issue through many firmware versions.. :-\
However, WHERE IS THE DAMN LOGOUT BUTTON? I was also looking for that for hours yesterday.. only chance was to wait till the timeout.
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What does your pw look like and how many chars does it have. Any special chars. Can you try a 3-8 numerical pw and test again.
What browser are you using?
Jwclark, can you do the same w the pw on yours?
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My password has simply 7 lowercase letters and two numbers.
As I mentioned I am using firefox (FF).
Why should I do that test? Please tell the purpose. a) to help you find out the reason and fix the issue or b) to permanently use a password like that as a possible workaround instead of D-Link fixing the bug itself?
Could you answer my LOGOUT question please?
Cheerz, 0ne1l
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To see if a simple combination has a different behavior.
Does the same thing happen if you use IE?
D-link routers dont have a log out button, they automatically log out after 3mins.
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oh, c'mon, I'm not stupid, I know that you wanna know if that combination has a different behavior but for what.. there is no limitation for the password normally.
I am just wondering if you can't reproduce the issue on your own since it had been reported year(s) ago and whether it is about to change my password behavior or to (first time) find the cause of the bug..
Thanks for the answer about logout, indeed.
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I recommend that you phone contact D-link support and ask for level 2 or higher support and get immediate help an information on this.
Im on holiday here so i cant test anything until i get home next week. Ill pass thos along to my contact at D-link and see if they can review this. Maybe they cant find something be for this unit is rumoured to be headed into phased out status soon here in the states. Maybe different for the EU region.
Let us know what they say on your side...
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OK, anyway, I will stop this pointless discussion, and I'm sorry if I was impolite, I just wanted to point out that this issue must have been found and fixed by D-Link long ago (considering just the start date of this thread) which is obviously not the case.
It really good shows the "sell and don't care" attitude of big providers.
Actually I can live with this situation and it is not worth phone contacting any support line where a - most likely - difficult-english-speaking outsourced foreigner tries to go through a kind of standard check list which is basically not more than "try to restart your device, if not helps restore factory defaults" - hahaha, yes, losing my fine-tuned configuration set over the past just because this is the standard checklist for almost all electronic devices. (sorry I have too much experience with TVs, Receivers, etc)
I know I am sarcastic ;D buuut, am I not right?
I whish you a relaxing holiday!
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Good Luck.
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I experience the issue with latest FW 1.4:
no matter if I left the password blanc (default) or change it to something simple like 'admin': after a couple of successful logins, the DIR-645 suddenly forgets the password for no reason. And I've to go to the reset procedure again and again. I hope that this will be fixed pretty soon!!!
Oli
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Are you wired or wireless connected to the router?
- Has a Factory Reset been performed?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
Can you give us a timeframe or duration of time before you notice or when you think the PW is forgotten?
I experience the issue with latest FW 1.4:
no matter if I left the password blanc (default) or change it to something simple like 'admin': after a couple of successful logins, the DIR-645 suddenly forgets the password for no reason. And I've to go to the reset procedure again and again. I hope that this will be fixed pretty soon!!!
Oli
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Hi,
my DIR-645 has HM version A1; FW version 1.4b11; I'm in Germany, so I loaded:
"Aktuelle Firmware für Rev.A mit Deutschen Sprachpaket" from 14.06.2013
I'm accessing via LAN cable with WinXP & IE 8 (WLAN is also up and running). I did not try using another web browser, since other devices with web-oriented configuration means work very well. I believe that there is still a problem inside the firmware as reported now for over a year!
I did not perform a factory reset prior to the upgrade to V1.4
I did not perform a factory reset after the upgrade. Just two days later after I learned that the login failed. Then 4 times today.
Oli
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Looking into this issue.
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Please use the following and reload v1.04 and do not load any saved config files. Just factory reset, load FW, factory reset and setup from scratch:
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Let us know if you see this issue again after doing this process.
Hi,
my DIR-645 has HM version A1; FW version 1.4b11; I'm in Germany, so I loaded:
"Aktuelle Firmware für Rev.A mit Deutschen Sprachpaket" from 14.06.2013
I'm accessing via LAN cable with WinXP & IE 8 (WLAN is also up and running). I did not try using another web browser, since other devices with web-oriented configuration means work very well. I believe that there is still a problem inside the firmware as reported now for over a year!
I did not perform a factory reset prior to the upgrade to V1.4
I did not perform a factory reset after the upgrade. Just two days later after I learned that the login failed. Then 4 times today.
Oli
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Looking into this issue.
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Ok, Lets try this for you those effected by this thats recommended by D-Link.
Download the v1.04b11 from your perspective regions and unpack the zip file.
Use IE or FF with add-ons disabled and any 3rd party PC security SW disabled temporarily.
Review and perform the following while the router is disconnected from the ISP modem and turn OFF all other devices accept for 1 wired LAN PC:
Emergency Recovery Mode (http://forums.dlink.com/index.php?topic=44909.0)
After the FW loads, do not load any saved configurations, use IE with add-ons disabled and set up the router from scratch.
Please input a fairly simple Admin PW, 8 chars max for now. Do this once the setup and configuration of the router has been completed.
Let us know if you notice the same issue or not.
Keep us posted.
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Where is the LogOut feature on this device?
- Wish list: Add Log Out feature into the menu. Manual Log Out would assist in testing this password issue.
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Let us know if the suggestion works...
DLink router uses the auto logout function and is a standard for all routers. This replaces the user select log out function.
Where is the LogOut feature on this device?
- Wish list: Add Log Out feature into the menu. Manual Log Out would assist in testing this password issue.
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Just for sanity reasons, the primary contention here is that despite the firmware release notes below, this is still an on-going issue? Some users are not able to log in, because it appears the device "forgets the custom password," yes?
DIR-645 Revision A1
Firmware: v.1.04B11
Date of Firmware Release: 2013/12/19
Region: USA (or mixed)
Release Notes:
Vulnerabilities Addressed
- Fix Admin Password will accepting and saving complex password, then not allow the user to use new
complex password
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For problem solving reasons did you attempt to perform the process stated in replay #74?
If not then I recommend that you phone contact D-Link and ask for level 2 or higher support as I'm not seeing this issue with my 645 at this time. Thats not saying that others are not. Please phone contact D-Link support and get immediate help. Ask for an RMA.
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To clarify, I am not experiencing the symptoms. In an effort to troubleshoot, I am trying to reproduce it using the same equipment, firmware, OS, browser, and sample password settings:
Device: DIR-645
Firmware: 1.04B11 (12/04/13)
OS used to connect: Windows 7 Ultimate SP1
Browser used to connect: IE 11 build 11.0.9600.16476
Current Password: 123456789
Status: Able to login daily since Friday Jan. 8th 2014
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Next test you could try after giving the simple PW time, try a heavy complex PW.
To clarify, I am not experiencing the symptoms. In an effort to troubleshoot, I am trying to reproduce it using the same equipment, firmware, OS, browser, and sample password settings:
Device: DIR-645
Firmware: 1.04B11 (12/04/13)
OS used to connect: Windows 7 Ultimate SP1
Browser used to connect: IE 11 build 11.0.9600.16476
Current Password: 123456789
Status: Able to login daily since Friday Jan. 8th 2014
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Unable to reproduce the issue using the following complex password below. If anyone has any other bright ideas? This might be a batch issue. If this is still occurring, I suggest listing out serial numbers of impacted units.
Device: DIR-645
Firmware: 1.04B11 (12/04/13)
OS used to connect: Windows 7 Ultimate SP1
Browser used to connect: IE 11 build 11.0.9600.16476
Current Password: 1c@nd0th1$
Status: Able to login daily since Friday Jan. 10th 2014
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I recommend that users give the Emergency Recovery Mode (http://forums.dlink.com/index.php?topic=44909.0) process a try with a clean install of the lasted FW from there perspective regions, using IE or FF with all browser add-ons disabled and 3rd party security programs disabled. If this process fails to resolve this issue, You'll need to phone contact D-Link support and ask for an RMA.
For security reasons, please do not post your routers serial number here as it's not needed here. You'll be asked for that when you phone contact D-Link support.
Thank you.
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Any status on this? ???
Unable to reproduce the issue using the following complex password below. If anyone has any other bright ideas? This might be a batch issue. If this is still occurring, I suggest listing out serial numbers of impacted units.
Device: DIR-645
Firmware: 1.04B11 (12/04/13)
OS used to connect: Windows 7 Ultimate SP1
Browser used to connect: IE 11 build 11.0.9600.16476
Current Password: 1c@nd0th1$
Status: Able to login daily since Friday Jan. 10th 2014
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So far I've been unable to reproduce the issue. Its a challenge to move forward unless someone sends in a unit that is repeatable.
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Agreed. I haven't been able to reproduce this and neither has D-Link. They recommended doing a complete Recovery Room FW load to blow away any bad code on the router.
So far I've been unable to reproduce the issue. Its a challenge to move forward unless someone sends in a unit that is repeatable.
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I've attempted to use the those "emergency recovery mode" from your awesome link posted earlier. At this time, I believe D-Link does NOT have an emergency recovery IP for the DIR-645 (running 1.04 latest firmware.)
-- or it could be my unit.
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There is a different IP address that differs from the others that someone just posted and I included in the sticky...did you see that information?
Emergency Recovery Mode (http://forums.dlink.com/index.php?topic=44909.0)