D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: Fizzbin on September 03, 2009, 06:43:16 PM
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I have just purchased a DIR-825. Set up went through without a hitch. (I have it wired, not wireless at the moment). But I am consistently dropping my connection to the internet/Lan . I have a dual boot system (WinXP-Win7) and it's happening on both platforms, so i know it's not an OS problem. I have reverted to my old DIR-604 out of frustration. I was hoping you might have suggestions or a potential solution before I contact customer support for official help (if it exists) on this matter.
Here is the info. from my router:
Model: DIR-825
H/W Version: B1
F/W Version: 2.00NA
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I was having similar problem. Upgraded to 2.02na on firmware and so far working like a champ.
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get it here:
ftp://ftp.dlink.com/Gateway/dir825_revB/Firmware/dir825_revB_firmware_202NA.zip
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Can someone please help? I too was experiencing frequent WAN connection outages with the default Firmware Version: 2.00NA. I just upgraded to 2.02NA and now it will Not Connect At ALL! After it applied the new firmware, i hit reset.
I have Comcast service. I unplugged the cable modem several times during the ordeal (seems to be required when it encounters a new MAC address).
Status > Device Info . Clicked DHCP Release and DHCP Renew which used to solve (very occasional) problems with my old linksys router. But it won't obtain new IP info and the WAN light (globe icon) on the router stays orange.
Product: DIR-825
HW Version: B1
Many thanks in advance! -Ryan
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I too have the DIR-825 HW:B1 and Comcast, but with no problems. My original firmware worked fine, but I upgraded to 2.02NA, and it works fine. In my case, I have the SB5100 Motorola cable-modem.
When upgrading, I did have a few "WTF" moments when figuring-out how to configure the thing. Initially, I used the CDROM, but that installs an old version of the firmware so I don't do that. Interestingly, I found if I did a VERY long reset (about 40 seconds), the firmware gets wiped, and the DIR-825 prompts for the binary file when you go to 192.168.0.1. Since people talk about the difficulty in downgrading firmware, I found this interesting.
Anyway, under WAN/LAN settings (can't recall which; not in front of router), all I did was use the manual config, and tell it to use DHCP (get the IP address via the modem). I didn't have much luck with the "wizard" configuration in the firmware (much less the CDROM).
I also diabled "DNS Relay" under Network settings, but that seem unrelated to your immediate problem.
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BassMan -- Thanks very much, but no luck. It has been pretty much ALL WTF? moments since I bought this thing. ??? I really appreciate your time.
Anyone else have any clue why after upgrading to 2.02NA the DIR-825 cannot connect to the internet at all?
Thanks, -Ryan
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I see on another post that you have the SB3100 modem. Since my SB5100 is several years old, I can only assume that yours is older still (but may be wrong). You may care to monitor the cable-modem chatter here: http://www.dslreports.com/forum/motorola (http://www.dslreports.com/forum/motorola). I'm assuming you have the Motorola version, but I did see an SB3100 from another company (maybe purchased by Motorola).
Are you renting it from Comcast? Maybe you could swap for a newer model? I've been thinking about upgrading my cable-modem, but at them moment "it ain't broke", so, well, you know...
You might well find a different router works fine, but *if* your cable-modem is old, it may be worth looking there too.
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Thanks again for your reply.
Yeah, I've been renting it from Comcast for a long while. it could be. But then, why did it kind of work with the 2.00NA firmware? By kind of work, I mean, it worked except for about every thirty minutes the WAN connection would go down then come back up and it was my understanding that 2.02NA would fix that issue.
The firmware upgraded without issue...rebooted itself and the web-based admin screen showed the upgraded firmware number. The DHCP server worked and connected machines could ping one another with assigned ip addresses. The DHCP client in the router somehow broke and cannot get ip address from comcast. I haven't tried setting a static wan ip because that won't work for me....i.e. - it won't automatically update dns server ips which comcast changes all the time in my area.
Pluged the old linksys router back in and reboot the cable modem, internet works fine.
Anyone have an idea besides ship it back to newegg for a refund? Thanks, -Ryan
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Ryan -
I am having exactly the same problem you are, except with a DSL modem and Earthink. An hour with DLink level 3 tech support did not help. Now I have to decide whether to ship it back to Amazon or shelve it until new firmware is available.
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When upgrading to 2.02NA, ....it's necessary to make a "clean" config from scratch.
(Press the reset button for more that 30 secs)
...also, ...check for MAC address cloning. Older cable modems are famous for this.
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PapaBaugh, if Comcast is constantly changing its DNS Server IPs in you area, why not try some DNS Servers that are constant...like the Level 3 DNS Servers. 4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4, 4.2.2.5 and 4.2.2.6 I've used these before with good results, better results with 4.2.2.3 (Primary) and 4.2.2.4 (Secondary).
Use the MAC Address Clone within the router. Try typing in the modem's MAC address first because with cable companys, usually all that matters is the modem MAC address...everything after the modem they don't care about. If that doesn't work...maybe they registered the MAC address of a primary PC in your home. Try typing that into the MAC Address Clone. One of those MAC addresses has to work....more likely the modem address.
One last note...when you set the DNS Servers in the router, you have to either reboot all PCs on the network or do a "ipconfig /release" then "ipconfig /renew" on each. Do not set DNS servers in Windows. Windows will pickup the servers from the router. OR will pickup the ip address of the router if "DNS Relay" is checked.
For now, leave DNS relay unchecked and reboot all PCs after setting DNS Servers in the router.
Kanati
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When upgrading to 2.02NA, ....it's necessary to make a "clean" config from scratch.
(Press the reset button for more that 30 secs)
...also, ...check for MAC address cloning. Older cable modems are famous for this.
I did this, BTW, and with Comcast and an SB5100, have no problems with 2.02NA (DNS Relay disabled).
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... frequent WAN connection outages with the default Firmware Version: 2.00NA. I just upgraded to 2.02NA and now it will Not Connect At ALL! ...
I might have no solution to your problem, but I had very similar problems with 2.00EU (HW: B1) although the connections stayed up a bit longer. But with 2.01EU (the latest fw for European models) it did not connect at all! Not even with wired connection to the router.
BTW: At some point, when using 2.00EU, I noticed that Short GI was selected (by default??). I think this means short guard interval which can be used when the radio channel has short delay spread. Anyway, I had a problem that wireless clients did not get IP at all, but not using Short GI solved that problem immediatelly. However, the problem that the connections break anyway after a day or two remained. The story ended that I changed DIR-825 to DIR-655.
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Hi JustMe -
Does amazon also have the 15% restocking fee like newegg? it makes it more tempting to wait for the firmware upgrade.
Some other dir-825 users had some suggestions on another post, I'll definitely update here if I get it to work.
-Ryan
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Hi JustMe -
Does amazon also have the 15% restocking fee like newegg? it makes it more tempting to wait for the firmware upgrade.
Some other dir-825 users had some suggestions on another post, I'll definitely update here if I get it to work.
-Ryan
If you call CS at your vendor and explain the product doesn't work as advertised they will often waive the restocking fee. You need to be clear that you are returning it because its unusable, not because you don't like it.
Offer to point them to the forums.
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yep. already did that newegg.com dropped the restocking fee since it didn't work.
This thing is going back. Thanks for all the suggestions! -Ryan
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I recently updated to 1.12NA from 1.01 and have had nothing but issues with my wireless clients. Drop every few minutes. Tech support was no help. So the next move is to RMA the router, which is crazy because it worked great before the flash. Just thought I load it for the new USB software.
Anyways, last night I changed the channel width from 20mhz to auto 20/40mhz on my 5ghz channel and its been up for 15hrs. Tech support never had me mess with this field. Is this just dumb luck or has that worked for anyone else?
Mike
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Never mind my previous post. Looks like its back to the same business of constantly dropping my connections.
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Well, after applying the suggested firmware patch, it solved the problem..for awhile. Now it's back with a vengence and I cannot connect at all. (wired or un-wired). What a lemon....
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Well, after applying the suggested firmware patch, it solved the problem..for awhile. Now it's back with a vengence and I cannot connect at all. (wired or un-wired). What a lemon....
V2.02NA should have resolved your WAN connection issues. Hard reset the router configuration then reconfigure again. Also check to make sure your LAN cables are not the cause of the problem (i.e. poor connection).
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I did upgrade to 2.02na, but as i mentioned, only resolved the issue for a short while and now is back. Cables are not an issue.. I was able to hot-swap to my old router (dir-604, and everything works fine. So it's not an OS setting issue, cable modem issue, and not a settings issue, since i didn't do anything lately, (except to port forward for a game i recently bought).
Any other suggestions?
How any Co. could put out a product like this with a clear conscious on such a significant issue is beyond me ...
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I was having WAN (i.e. internet) connection problems with the DIR-825 with firmware 2.00NA. Every 20 or 30 minutes the connection would drop and the router would need re-boot.
I upgraded the firmware to 2.02NA and then experienced the same problem others have reported. I could not establish a WAN connection at all. It was actually a partial WAN connection because I could ping the router from an external address and get a reply, but I could not establish a connection out to the internet from behind the router.
I did fix it though!
All I did was re-apply the 2.02NA firmware upgrade.
After that it seemed to work fine and I haven't dropped the WAN connection at all.
I hope this works for anyone else having a problem!
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Well Guys,
Unfortunately, I'm joining this group for the same reason -- my brand new DIR-825 router does NOT connect to the internet. Here is my story:
yesterday, my 5 year old Linksys DSL router "died". I have Earthlink so when I contacted them, they had me connect my DSL cable directly to the PC via PPOE.
I quickly went on the internet to do some comparison shopping. It came down to Linksys WTN400 and the DLink DIR-825. I found a forum where everyone was championing the Dlink. Plus, my good bud here in town had a DLink and said "you can't go wrong".
So I drove down to MicroCenter today and purchased the Dlink 825. I started at noon and still, at 10:30pm, I CANNOT STAY CONNECTED TO THE INTERNET!!!!!!!!!!!!!!
I found the new firmware version and have uploaded it. I'm at the current version -- 2.02NA. However, like most of you -- I cannt stay connected for more than 3 or 4 minutes and my "globe" icon on my router goes orange and my connection states "DISCONNECTED".
I have contacted DLink's Help Desk and spent 30 minutes with the nice lady helping me out. To no avail. We tried PPOE and DHCP but still can't connect. She suggested I contact Earthlink. I called them tonight and they said I should connect via PPOE and gave me their Primary and Seconday DNS server. Rebooted everything -- still can't connect.
So I have turned off the 825 router and have connected my cable from DSL modem to my PC and created the PPOE link through IE. Ta-da. Back on the net.
Sadly, after all the cool reviews of this router, I'm going to take it back to Microcenter and exchange it for the Linksys. I don't know what else to do!!!
Thanks for letting me vent!
Schwack
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After upgrading my router to 1.12NA it also drops my wireless clients. I've noticed its directly related to a computer being directly connected to one of the lan ports though. If I have no computer directly connected my wireless clients are stable, however if a lan computer is connected it restarts the wireless channels then deauthenticates the clients. This happens repeatedly until I disconnect the lan computer. I do have a DVR and TV connected via LAN that don't seem to cause any problems.
I've been able to replicate this problem with completely separate computers and router as they just sent me an RMA replace with 1.12NA loaded. I was hoping they would send one with 1.01.
Has anyone else experienced the same issues or been able to resolve them?
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Here are a couple of things to try for the "does not connect to the internet" problem some people are having. I was having the same or very similar problem. During several hours of trying all sorts of things the best I got was a few times when I'd get a connection for a few seconds. Mostly I just could not connect to the Internet at all. I just made 2 changes and now it appears to be working ok. The changes were:
1. Under Setup, Network settings I gave the router a Local Domain Name
2. Under Advanced, Advanced Network I changed the WAN Port Speed from Auto 10/100/1000Mbps to 10Mbps (I have a Surfboard SB3100 cable modem and use Comcast)
Of the 2 it looks like the port speed setting is the one that made the difference. I haven't been up and running long enough to be sure my problem is completely fixed but it is looking promising. If you can't get your DIR-825 to connect these changes are worth a shot.
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You bring up a very good point c6vette. I can attest to the WAN Port speed being an issue, not just on this router, but many others as well. And not only from a hardware standpoint but as a setup error on the operators fault (known or unknown).
I have worked on several people's routers with no internet connectivity and the problem has been the WAN port speed being set incorrectly. Most modems operate at 100Mbps...if the router is set at 1000Mbps you will not connect at all. If the router is set at 10Mbps, most of the time it will connect but there are a few routers (and a few 100Mbps modems) out there that will not connect (or talk to each other) at 10Mbps.
"Auto 10/100/1000Mbps" has always been the preferred setting. But on rare occasion some routers don't work correctly in this configuration. If Auto does not work, the best thing to do is find out at what speed the modem ethernet port works and set the router WAN Port Speed accordingly. I only know of one modem that works at 1000Mbps and that is the new Motorola 6120 cable modem...all else is more than likely 100Mbps. I don't know of any DSL modems that work at 1000Mbps.
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I too bought this router on the great reviews and recommendations I read. Guess you can't trust anyone these days.... I too am losing wireless connectivity frequently.
Upgraded firmware, current: Hardware Version: B1 Firmware Version: 2.02NA
As recommended here, tried the WAN downgrade to 10mbps. Seemed to help, but still dropping. Was up for a few hours at a time on the old firmware, but dropped too so I upgraded.
Before the firmware update (with only one drop) I was within a few hours of posting a great review for this thing on a number of review sites to which I contribute. That won't happen now. I may post some negative reviews if a new fix isn't issued soon. This is a business router. I need it stable.
Any other suggestions?
-Local domain: check
-WAN speed downgrade: check
....
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Sounds like that might be the solution. I'll give it a few days. Anyone know if D-link people actually read this thing? It's a 'beta' forum (funny for 2009), but I hope so!
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Sometimes going with a different vendor can help. Between router/adapter combination issues, firmware, drivers and wireless interference, some vendor/model combinations are just "bad mojo".
Personally, I was having trouble with a Linksys WRT160N, returned it for DIR-825, and my issues were completely solved. I don't dispute that other folks "get different mileage", though...
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I had a similar problem last year when I purchased the 825 unit on losing connectivity but I found out it wasn't with the router but was the USB adapter I was using. I went to the adapter's manufacturer web site and downloaded the latest software update which corrected the connection problem. Anyone having this problem might want to do the same.
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I just got this thing yesterday and nothing but the trouble documented here in this thread.
I have:
Hardware Version: B1
Firmware Version: 2.00NA
When I try to upload the 2.02NA firmware, it fails every time:
The uploaded firmware file may not be correct. You may have uploaded a file that is not intended for this Gateway, or the uploaded file may be corrupted.
If the uploaded file is correct, it is possible that the gateway may be too busy to properly receive it right now. In this case, please try the upload again. It is also possible that you are logged in as a "user" instead of an "admin" - only administrators can upload new firmware.
The Gateway will not be reprogrammed.
Help!!!
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OK - gonna try this when I get home - I think this is my problem?:
When upgrading to 2.02NA, ....it's necessary to make a "clean" config from scratch.
(Press the reset button for more that 30 secs)
I did not reset at the back of the router, but looks like I need to do that first.
I am not PC illiterate, but I am when it comes to the network....
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Wow....while I can actually get a connection with this fn boat-anchor, I can attest to being another proud owner, with continual disconnects, and no ability to get my wireless working at all. I currently have my PS3 and 1 PC connected at 1gb, and one PC at 100mps. I have 2 laptops, one G & one N, and neither can connect. At All. Period.
I had no problems at all and was very happy with the router until I upgraded away from the 1.01 firmware, as I was going to use that wonderful Shareport feature, which turns out to be all but useless, due to not being able to have multiple users access a USB drive at the same time. Gave up on it, but now the continuous disconnects. It is shameful that DLINK has not resolved these issues or somehow allow us to go back to stable firmware. This is my 3rd DLINK router, and I have been a loyal customer of their products and have pointed many people their way......they have totally missed the boat here, and making loyal customers look elsewhere.
The router is barely 6 mos old, and if this is not resolved within a week or so, I will be replacing it. Have been looking at the Linksys WRT610N...anyone have opinions on it?
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Started over from square one, got the 2.02NA uploaded and applied, and all is good. Connected since last night, no drops/disconnects when connected/wired to my desk top. The kid is hard wired to Xbox and no issues. The kid gets a strong wirless signal on his ipod touch even in the basement. Router is two floors up, so that's good.
OK, so far I am where I wanted to be. Took a while and multiple WTF moments, but I am there!
The laptop arrives today, so we'll see how my first forray into wireless goes.
My code upload problem was because I neglected to extract the bin file first. DUH. Don't mind sharing my stupidity as it might help others....
This has been a good forum - would still be cussing a blue streak without it, so thanks to all for sharing.
Wish I could say the same for Dlink support....
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Can this 2.02NA firmware also be used on a EU model ?
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I have to say I was getting scared after I bought this and started reading the forums here. I set it up and it was fine when surfing the net, but when I tried to play a game on-line, it would lose the connection every five minutes. I was beginning to wonder if mine was a dud like the ones here in this post. I downloaded the firmware update to 2.02 and it has worked flawlessly for the last three days ;D. I didn't even reset the device. I just loaded it and it worked. I was planning to go through everyones methods to fix it, but did not need to use them.
My model:
Model: DIR-825
H/W Version: B1
F/W Version: 2.00NA (now 2.02)
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I just wanted to add another one to the list that is unhappy with this total piece of junk. I bought this to upgrade an old linksys router i was running and it has turned out to be the biggest mistake of my life.
I have to restart this thing every 2 days to keep it running, and even when it is running it works like crap. Has anybody heard if D-link is going to ever release some firmware that might fix this thing?
Maybe i'll just use it as a paperweight and go buy a new linksys.
>:(
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I am having the same issue with my 825s. We upgraded the firmware to 2.02 and did the reset/reboot, and the best connection we have had is 5 hours before it drops. I have yet to receive any feedback from D-Link, but I would prefer a solution to fix these routers rather try to exchange them. I am in Afghanistan right now and had to revert back to a Linksys G for our satellite internet. If anyone has any feedback, please let me know!!! I am preparing to package up the routers within a couple days and send them back to the states for exchange.
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I had problems with disconnects. The LAN connection would disconnect every few minutes, then sometimes reconnect by itself. Other times I would force a reset. I made three changes:
1) Updated to the 2.02 firmware.
2) Set the LAN driver speed for the wired connections to fixed (1000Mb, 100Mb depending on chip capabilities) on the PC side, instead of "auto".
3) Set the WAN link speed on the router instead of "auto" (per other thread on message board.)
Since then, I have had no problems. I've been running a couple weeks continuously without incident. My guess is that 2) is what fixed the problem, but can't be sure. My LAN consists of 4 PC with wired connections, 2 PCs wireless, 1 Mac wireless, 1 printer wireless, and a Roku box.
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I own the Dir-825, hardware version A. When I got the item with firmware 1.01, connections dropped tremendously. I upgraded to firmware 1.11NA so as to solve the problem but this made it even worse. Connections dropped even more and other persons were complaining since they also shared the internet connection via the router. I always had to keep on physically powering off the router and plugging it back on. It got so bad that I installed an electrical switch on the plug that connected the router to an electrical outlet. So instead of pulling out the router's charger and then plugging it back on so as to reboot the router, I could now switch off the power supply.
However it has been a week and a half thus far and I have not had to reset the router. This is of course a world record for me since I had to reset this router every 2 days or so. I'm not sure if it's a fluke or what but I'll tell you what I did. I first saved the router settings to my hard drive. Then I upgraded the router's firmware to version 1.12NA. Then I upgraded to firmware version to 1.13NA right after.I then reloaded the router's settings that I saved on my hard drive. In the advanced tab of the router's webpage I went into the Qos settings. I unticked "Automatic Upload Speed" and I set the manual uplink speed to 360 kbps. My acutal uplink speed is 256 kbps but I just set the uplink a little higher to see what would be the effect. Thus far there has been no ill effect of doing such. In the end the router has not dropped connections or stopped being accessible via it's webpage.
However I don't know if things will go worse in the third week or so. I'll see and hopefully post an update.
I've given up on shareport since my main issue was the router dropping connections and being inaccessible via it's webpage.
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The 825 is broken guys. Its ridiculous that we need to do this much to fix it and for a lot of people including myself, still wont work. I'm sending my back and getting a netgear 3700. Soooo many wasted hours with this thing. Good luck everyone, and D link has really hurt their once good reputation with this router. Sad.
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I had the connection dropping problem with Windows 7 beta and the DIR-825. After a lot of searching I found a reference to the "Wi-FI Protected Setup" feature being a problem. I disabled it in my router and the connection drops stopped.
For reference, I run firmware 1.01. The feature is found under Advanced-WiFi Protected Setup.
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Moved to 1.13NA and thought it might have been solved. Had uptime of 14 days. Last night I started up uTorrent and now my uptime is 8 hours.
I've narrowed down the problem to high bandwidth uploads to the internet connection. That would include things like bittorrents, vimeo, youtube, etc. It doesn't have any problem routing traffic on the internet network.
I'm pretty much done with Dlink...going to replace this and ebay the dlink to someone that won't be using high bandwidth uploads.
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Bought a netgear WNDR3700 and used it for a few days. Back in the box and going back to the store. It was -ok- for a bit, then went into a mode where it was dropping the WAN connection over and over again. Might try a linksys next, or an apple. At this point, ultimate speed isn't an issue. I want something that doesn't crash!
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Another thought - anyone rule out their cable modem as a possible issue? My WAN drops at the cable modem...going to try a new (DOCSIS 3.0) one this weekend.
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Just jumped on the forum for this exact problem. I am running the new Motorola SB6120 DOCSIS 3.0 modem on Comcast in the Bay Area. I have the Rev. A1 DIR-825 modem and still have daily dropouts. I know the problem is router specific as I previously had a Linksys DOCSIS 2.0 modem hooked up. So upgrading the modem does not make a difference (although, when it does work, I will say the SB6120 is about 20% faster). I've been a very devoted D-Link user (3rd D-Link router, 3 switches, 4 or 5 wireless adapters), but this will be the straw that breaks the camel's back. I'm going to update to the 1.13NA firmware released on 1/28/2010 and see if that solves the problem. I'll also change the WAN setting (although my modem does have a gigabit connection). If that doesn't work, I'll try the Netgear 3700.
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I have a D-LINK DAP-1522 wireless bridge connected to my blue ray, tv and xbox. Which links up wireless to my really old linksys wireless router. I was thinking about upgrading my router, the D-LINK website says my DAP-1522 is compatible with the DIR-825, after reading all of the bad press I am having second thoughts. I'm curious how a company can let such a bad product stay on the market I am equally troubled by the lack of response to this forum from DLINK. I have heard good things about the DIR-655 but I'm not sure why DLINK would only say the 825 is compatible, any thought would be greatly appreciated.
Cheers
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Just jumped on the forum for this exact problem. I am running the new Motorola SB6120 DOCSIS 3.0 modem on Comcast in the Bay Area. I have the Rev. A1 DIR-825 modem and still have daily dropouts. I know the problem is router specific as I previously had a Linksys DOCSIS 2.0 modem hooked up. So upgrading the modem does not make a difference (although, when it does work, I will say the SB6120 is about 20% faster). I've been a very devoted D-Link user (3rd D-Link router, 3 switches, 4 or 5 wireless adapters), but this will be the straw that breaks the camel's back. I'm going to update to the 1.13NA firmware released on 1/28/2010 and see if that solves the problem. I'll also change the WAN setting (although my modem does have a gigabit connection). If that doesn't work, I'll try the Netgear 3700.
So far so good for me with the change out to an SB6120. I've run a couple of continuous tests that wouldn't work before (upload to Vimeo, bittorrent seeding) without a connection drop. I've been on 1.13NA for a while too.
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hiyas, i had the same problem that wasn't fixed by any of the vast array of methods...
I'm by no means qualified so if i'm talking dangerous nonsense please post, but its worked perfectly for me
-dlink router, lan connection constantly dropping in and out saying network connection unplugged (or whatever the error message is >< )
fixed by going into the router configuration ( for me its http://192.168.0.1 )
- login > network settings > advanced > advanced network > uncheck 'Universal Plug and Play (UPnP) supports peer-to-peer Plug and Play functionality for network devices.'
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gd950:
Your post is by no means "dangerous nonesense" - in fact
it makes good sense to me.
I think most IT folks would agree - if you don't need
UPnP then by all means turn it off. The use of UPnP often
includes some additional security risks. It's great if you
need it. Turn it off if you don't!