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[JavaLawyer]

I just got off the phone with Kim from level 3 support and thankfully he fixed it.

The solution is to reinstall software and set all settings to factory settings. Easy solution, but I spent about 4 hours on the phone figuring this out. Hope this helps.

I'm glad everything worked out for you. Sometimes the simplest solutions take the longest to get to. 

[unh87]

I am having trouble as well. I did the firmware update and reinstalled the software and still no video is saved to the SD. Any ideas? I have called customer service and am now waiting for a call back whenever that may be.

[JavaLawyer]

I am having trouble as well. I did the firmware update and reinstalled the software and still no video is saved to the SD. Any ideas? I have called customer service and am now waiting for a call back whenever that may be.

Did you perform a hard reset back to the DCS-942L factory defaults? While the camera is on, press and hold a paperclip in the pinhole on the rear of the camera for >5 seconds.

[unh87]

No I did not do that. Will I need to reinstall the the again as well off the CD?

[JavaLawyer]

No I did not do that. Will I need to reinstall the the again as well off the CD?

This procedure will wipe all settings from the DCS-942L. You'll need to run the CD Wizard to reconfigure your camera. You may also install (or reinstall) the latest firmware (if you choose).

[unh87]

Should I reinstall the latest firmware do you think?

[JavaLawyer]

First see if the camera functions the way it should with the base firmware installed. If the camera doesn't work properly, then update as needed.

[JavaLawyer]

Were you able to successfully reconfigure your DCS-942L?

[new942l]

I'm having the same problem in not being able to record video even though snapshots work fine. 

I assume since I can record snapshots the SD card is formatted acceptably.

If I understand correctly, the solution is to factory reset the camera by using a paperclip to depress the reset on the camera and then reinstall from the CD.  I don't want to spend hours with trial and error.

Please confirm.

Thanks

[JavaLawyer]

As a first step, you should upgrade to the latest available firmware. Reformatting the SD card and resetting the DCS-942L to the factory defaults is simply a troubleshooting step to rule out a potentially corrupt/incorrect configuration.

As of today, No DCS-943L owners with this issue have come forward on this forum with an absolute fix for resolving this issue. So basic troubleshooting is all we have at the moment.

[new942l]

As a first step, you should upgrade to the latest available firmware. Reformatting the SD card and resetting the DCS-942L to the factory defaults is simply a troubleshooting step to rule out a potentially corrupt/incorrect configuration.

As of today, No DCS-943L owners with this issue have come forward on this forum with an absolute fix for resolving this issue. So basic troubleshooting is all we have at the moment.

Thanks for the reply.  I upgraded the firmware as part of th initial install.  I'll try the reset and rerunning the setup over the weekend.  I bought this model because of the recording to SD.  I'd really be disappointed to post that this feature is unreliable on the site where I purchased the camera.

Do you know if this has been escalated to technical support or product development?
Thanks.

[JavaLawyer]

I haven't been keeping close watch on this issue. I would suggest calling D-Link technical support since the camera is under warranty. If D-Link provides you with a workable solution, please post on this thread.

[new942l]

Success 

I'm now getting AVIs recorded to SD and snapshots sent to email.

I did the following:
- hard reset of camera by depressing button on back of camera with paperclip.
- reran setup from disk (twice; for some reason it would not see my wireless network the first time)
- turned off microphone and speaker (I got strange results the first time I install and could not get even get good snapshots so I set it off again)
- reformatted SD card (again) using the SD maintenance option.
- set up video and confirmed that was working
- set up snapshot for email and confirmed both email and video worked.

The only other change is I left PIR unchecked.

I had updated the firmware earlier and it did not prompt for another update after the hard reset.  Since it is working, I'm not even checking for firmware upgrades.

My guess is the hard reset fixed the problem but there are other slight changes (like not setting PIR).

This worked for me.  Hope it helps others that struggle with it.

[JavaLawyer]

Thank your for sharing your solution. Hopefully this will help other users experiencing the same issue. 

[robalex117]

Reinstall the firmware?

So if you are installing the firmware for the first time, you should do the update and then reset to factory defaults?

I just got off the phone with Kim from level 3 support and thankfully he fixed it.

The solution is to reinstall software and set all settings to factory settings. Easy solution, but I spent about 4 hours on the phone figuring this out. Hope this helps.