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[Tikigod19]

ah I just noticed the app says "not register" instead of "not registered" so you can choose to continue without it signing you up.

Still though it says "no device found on LAN"

[Tikigod19]

that's what I have listed if it helps.

By the way, if it's unsafe for any reason to post this info would somebody kindly let me know and I'll remove!

[FurryNutz]

Find the MAC address on the DNS and compare it to what is listed on the Ehternet list...those values are MAC addresses...The MAC address on the DNS should be on a sticker under or behind the unit...It maybe one of the unknowns listed... 

[Tikigod19]

Find the MAC address on the DNS and compare it to what is listed on the Ehternet list...those values are MAC addresses...The MAC address on the DNS should be on a sticker under or behind the unit...It maybe one of the unknowns listed... 

Spot on.. indeed it is..

Now what...


Unknown-78-54-2e-22-75-a5   

   Information

Status:   Inactive

Type:   Generic Device

Connected To:   ethport3 (Ethernet)

   Addressing

Physical Address:   78:54:2e:22:75:a5

IP Address Assignment:   Unknown

IP Address:   0.0.0.0

   Connection Sharing
There is no game or service assigned to this device.

[FurryNutz]

Ya it's not getting an IP address for some reason.
And you are using a good working LAN cable between the DNS and modem?

You don't have a spare external router or know of a friend or family member you can take the DNS to and just connect it there to see if it gets an IP address? The DNS needs to be checked on a different modem or router to see if the problem continues, I presume it may not.

[Tikigod19]

I dont have another router but will probably have another cable. I'll give a cable a try and if the problem persists I'll try to get plusnet to send me a replacement..

Now I think of it, I have a cable running out of the modem round to my xbox one but it has never worked wired, I always need to default to wireless for it to work so perhaps it is the modem...

thank you all so much.

I will report back soon!

[Tikigod19]

Ok I tried a new cable with no luck.

I am due to move house in 2 weeks and my broadband contract that I'm currently on has expired so I think what I'll do is wait until I move and sign up for a new contract (with a new router) and then report back with any questions if it is still not working. I hope that's ok. You have all been a great help and once I'm up and running would love to come back here for some advice as speed limitations have meant I've never used my DNS-320L the way I intended to when I purchased it.

Thanks again all.

[FurryNutz]

If you can find a friend, neighbor or family member that you can take the DNS to in meantime just to see if the set up behavior is different. Would help to see.
I recommend if you can get into a stand alone ISP modem with out a router, then get you a D-Link DIR series router would be recommended.

Hope all goes well on the move. Keep us posted.

[philphil61]

Ok I tried a new cable with no luck.

I am due to move house in 2 weeks and my broadband contract that I'm currently on has expired so I think what I'll do is wait until I move and sign up for a new contract (with a new router) and then report back with any questions if it is still not working. I hope that's ok. You have all been a great help and once I'm up and running would love to come back here for some advice as speed limitations have meant I've never used my DNS-320L the way I intended to when I purchased it.

Thanks again all.

Just pm me (to awaken me from the dead  lol)  if you are back online and still having difficulties.  I come back here sometimes and don't get notifications unless pm'd

Hope the move and everything goes OK for you.